Amazon Kindle - Recent Questions, Troubleshooting & Support - Page 2

In most cases, to avoid freezing, keep battery charged and turn off wireless when it's not being used. To properly reset, hold power switch to the right for 15 seconds.

Resetting the device is not a bad thing, most electronic devices need it to be done. It can be annoying, but it's not fatal.

I would keep track of how many times you need to reset the device. Once the amount get over a few times per day, honestly, I would call Kindle Support. They've got the necessary software to look further into your Kindle.

Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Do you happen to be in Orange County, New York? If you are, maybe it's a malfunctioning cell tower. Hope this helps!

First, you need to deregister the Kindle from the old account. Deregistering will retain the already downloaded books on the E-Ink devices but wipes all purchased content tied to the old account from e.g. Kindle Fire. You cannot restore books from the cloud anymore you purchased on the old account and access to the shop is blocked until the device is registered again. Other Kindle's on the same account and the account itself remain unaffected. You can do the deregistration from the Kindle's settings menu --> Registration or alternatively from an Amazon web site: Log in to http://kindle.amazon.com using the old credentials (email + password). Next, select "Manage Your Kindle" from menu that opens when you hover the mouse over the "Hello, <Name>" link in the upper right corner of the page. Click on the center tab "Your Devices" and review the list of Kindle devices and software readers tied to your account. Select the device to deregister and click on "deregister" below. To register the Kindle to a new account, go online with the Kindle, and follow the registration procedure callable from the settings menu. Find a detailed description on http://www.amazon.com/gp/help/customer/display.html?nodeId=201242220

You may need to enter your wep key.
wep key is a wireless key code found in your pcs router,Go to the routers home page and look under wireless settings.Somewhere on the kindles configuration you need to enter this code.

From the Manage Your Kindle page, click Manage Your Devices. Find the Kindle you need to deregister and click it. Click Deregister. In the Deregister This Device spring up, click the Deregister button. Snap to see bigger picture. For more information contact us at kindle customer services Toll-Free number 18447699823.

Hi!

You can try these steps to solve this problem:

1. Connect Kindle to a different USB.
2. Verify the charge light at the base of the Kindle is on.
3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart."
4. Leave the unit charging for 30 minutes

If the problem persist, contact Kindle for repair options.

eBookBoy

You need to contact Amazon Customer Service - 888-280-4331

You need to contact Amazon Customer Service - 888-280-4331

Hi,Download the manual by clicking on the link below.kindle.s3.amazonaws.com/Kindle_User's_Guide_English.pdfHope this helps.Thankyou!

you need to make sure the wi fi connection code is correct. Try to connect something else like a laptop or a mobile phone and see if that works.

Hello Bassett,

If there is no problem in your Kindle then you have to contact the local cellular operator.

They will solve the 3G connectivity problem you are facing.

You will have to register the new device (your wifes) to your existing kindle account..
You can do this from your menu settings. Turn the kindle on you want to register press the menu button. After you add device you can share books.
If you do not see the register device option in your settings, you will have to access your account online.Hope this helped.
Ellen

screen frozen tried everything no luck

You can download Kindle manuals HERE as PDF files and print them using a PC and printer.

However, the Kindle manual comes as pre-installed eBook on the device... You own one of the finest eBook readers available and want to read its manual printed on paper? :-)

Welcome to FixYa.

1. Make sure that your Kindle is charged properly.
2. Unplug it from the power source if it is plugged in.
3. Slide and hold the Power switch for 15 secs. then release.
4. Note that the Kindle screen will go blank for about 30 secs. while it restarts.

Thank you for using Fixya. Have a great day.

Have you tried logging on to your Amazon account on your friends Kindle and opening the book into their library?

Borrow from a Friend You can borrow a Kindle book from a friend. When the book is available, you will receive an e-mail notification that will allow you to download the book to your Fire tablet, Kindle device, or Kindle reading app. To download your borrowed book:

1. Open the e-mail message "A Loaned Book for You."
2. Click the Get your loaned book now button. Your web browser will automatically launch to Amazon so you can accept the loan.
3. Sign in to your Amazon account.
   • If you have a Fire tablet, Kindle device, or Kindle reading app, select which device you would like the book to be delivered to, and then click Accept loaned book.
   • If you do not have a Fire tablet, Kindle device, or Kindle reading app, click Accept loaned book and follow the on-screen instructions to download a free Kindle reading app.

The above is from the Amazon.com Help site: http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=200549320

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You can find it on amazon,, click here and take a look: Amazon com kindle replacement screen. Have a nice day