Acer AL - Recent Questions, Troubleshooting & Support

The usual suspects, blown fuse, blown capacitors, bad solder joints. Any of this conditions could be your problem.

Acer AL1914 19"... | Answered on Feb 20, 2019

If you have tried connecting and using the monitor on another PC and it works .... then it may be the connection (of the monitor to your PC), or the PC port that is not working.

If you don't have another PC to test the monitor, disconnect the monitor, shut down your PC, connect the monitor, restart your PC ... and hope for the best.

Acer AL1916W 19"... | Answered on Feb 20, 2019

tad older post but not too old, and ignored.
it's an old monitor lucky you it works at all,
after all most are dead now, 99%
15 years old today.
if the OSD is dead under 10second from, power on
the Montors CCFL tubes are dead.
the fail these ways
1: dead for ever.
2: work intermitantly (you)
3:Strobes.(means flashing like in a DISCO)
4: only 1/2 screen dead, (2 tube displays)
5; turn yellow, for white
6: dim, for ver.

never seen any 15 year old CCFL screens good.
not me unless parked on self for 10 years.
the clue is on last page, in your manual, the word "
mercury Hg toxic, it's there, means CCLF tubes here)
the cure is 2010 or newer monitors with LED back lamps
do that now, end the pain of #1 soon to happen.

Acer AL1912 19"... | Answered on Dec 14, 2018

NO pc STATED,,just and external monitor.
VGA or DVI- cable?
first off it is old and tubby square 4:5 screen
13 year old it fact. 2005 made, and has CCLF backlamps back then,, all did,. then.
and all are dead now or:
1: dim. (your Grey)
2: yellow for white screens.
3: intermittent. (or strobes)
4: dead.

all are. if used for 8hours a day for 5 years.
so in your case you are lucky it works at all.
buy a monitor for less than cost of repairs.
Your exact monitor working sells for $10 on fleabay,.

the below link proves you can buy one cheaper
that the repair of yours, $150 at least to repair
$40 to buy, easy econ101 decision?

Acer 17" AL1706B... | Answered on Dec 13, 2018

Antitheft will not or should not conflict with your applications, why would you want to remove it? I would advise you to speak with the provider or manufacturer.

Acer AL1916W 19"... | Answered on Dec 13, 2018

Update and install graphics card driver(check your driver, and update) install latest version of DerectX for you OS. Set resolution to 1024X 768
and sect your plug and play Radon 8800 or whatever you have.

Acer AL1916W 19"... | Answered on Dec 13, 2018

jake. 2005 , 13 year old CCLF junk monitors sure.

no PC stated, so I must assume this monitor fails on 2 good PCs, so if yes, gee is a bad monitor
does the OSD work>? it must. or the monitor is bad.
caps are only part of a problem on 1999 to 2007 years
when DERP engineers used china cloned bad CAPS.
the wiki on cap plague is clear on that.
the insides has 2 cards, most do.
1 logic
1 power supply,
so if the CCFL are dead.
does the flash light test pass or fail, learn this skill on all LCD made before magic year 2010
your manual says on page 2, and I quote to you.
"Due to the nature of the fluorescent light"
SXGA 1280×1024 pixels
last page toxic Mercury Hg, CCFL.
no service tag presented by you, so no exact answer possible\but testing is MY BAG for 53 years. 1965 to now.
so does the flash light test work.?

power on, and for timer (no burn timer)
the monitor runs for 10 to 30 seconds, and will show
for 13 long ears the ACer LOGO
and then in less than 10 seconds you push mon. Menu
and OSD shows, up. it must or CCFL dead
with flash light pointed to the screen you see both
logo and OSD proving CCLF is dead, and see data now.
if not the the PSU is dead or the logic died
PSU is prime fail (due to heat)
ever see this,?
do not call me a liar if your monitor is outside USA.
or below, is only for say Europe, learn now that monitors have different PCBs in many countries by LAW.! facts.

google finds this gem in 5 second flat. ever google?

now the flashlight test

the #1 key factor on all monitors is RTM
RTM and see words mercury or Hg, or fluorescent

BAM you have CCFL, 2009 and older all do.
2010 LED first time.

Acer AL1716Bbd... | Answered on Dec 13, 2018

Hello there and welcome to fixya
If games on Pogo don't load for you, load very slowly, or give errors such as 'Please wait, Loading,' see below for information on the most common causes (and links to instructions on how to address them). It could be as simple as clearing your Java Cache or Browser Cache, or it could be related to other programs such as firewalls and anti-virus programs

First, let's try to rule out some specific issues (If you're a Mac user, please try this FAQ.):
  • If you are trying to play one of our Flash games, like Poppit!, Word Whomp, Mahjong Safari, Family Feud, Claire Hart: Soul Searcher, just to list a few, and they will not load then you may need to install the latest version of Flash. To install the latest version of Flash simply go here and follow the instructions -
  • Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?

If you can rule the above issues out, here are the next troubleshooting steps to try:
If Java is installed on your machine but not enabled

If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit

Here's what to do if clearing your java cache/browser cache and making sure your Java is updated, doesn't resolve the issue.

Anti-Virus Programs/Firewalls and Pogo

The most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software. The easiest way to determine if one or more of these is the cause of the problem is to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing our games. In this case, you should refer to the software's manual or help files for detailed instructions on how to make the desired changes to the software.

Some common symptoms of this include:
  • "Cripes!" Errors
  • "Server too Busy" Errors
  • Cards disappear or do not appear
  • Other graphics do not appear or are distorted
  • "Game Loading" indicator never goes away
  • Profiles never appear
  • Table windows never open

There are also several types of maintenance steps that can be taken on a regular basis to try and prevent problems from occurring. This includes deleting Temporary Internet Files / Browser Cache and deleting Game Objects. We only officially support a few browsers as they are the most common and compatible with our site. They are: Internet Explorer 8 and 9, Mozilla Firefox, Google Chrome, and Safari for Mac OS X (and later versions of these browsers as applicable). If you do a search on the help site for "Cache," you will find instructions on how to clear the cache for those browsers.

Acer AL1916W 19"... | Answered on Apr 13, 2018

Sounds as if screen is going out..

Acer AL1914 19"... | Answered on Apr 02, 2018

This type of problems are commonly seen with the monitors and this generally happens due to a faulty display cable (vga Cable) or the connecting port or monitor driver (driver 10% only). Cable should not be tensed it should be comfortably plugged in. please connect both power and display cable properly. Also try replacing the cable at shop. just go on shop and check with a new cable. if this fixes the problem then get a new cable. otherwise this could be problem with internal display cable or something else internally wrong, which requires a technician.

Acer AL1706AB... | Answered on Feb 06, 2018

Your monitor will need to be connected first to your CPU via audio cable. Then you can adjust the volume.

Acer AL2017 20"... | Answered on Jan 29, 2018

Are there indicator lights on your monitor.

Acer AL2216W LCD... | Answered on Jan 29, 2018

I will assume that you have checked out the power cables and external cables. If this is the case you will usually notice an indicator light from your monitor. Universally it is yellow or orange when it has power, then turns green when it detects input from your computer. If the Led light doesn't turn green even when your laptop is already booted, your culprits would be your iMac's video controller or your monitor's input cables.

Acer AL1715 17"... | Answered on Jan 29, 2018

To me this sounds like whats called "bad caps" problem. The capacitors in the PSU have gone out of tolerance and the back light is switching off. If this is the case you will need a workshop repair or if you know how to solder you could replace the capacitors in the PSU for the back light.

Acer AL1917W LCD... | Answered on Jan 28, 2018

Holding down the power button as you did, is only helpful in clearing CMOS. This does not seem to be your issue. The battery itself is the most likely culprit, power cord or not- it will not work without a good battery. Start with that as your troubleshooting procedure.

Acer AL2017 20"... | Answered on Jan 16, 2018

It is Windows 10.
I have reverted my machine back to Windows 8.1 and its working perfectly.
As long as you haven't had Windows 10 on your machine for 30 days you can revert back to Windows 8.1.
First of all open Settings and click Update and Recovery

Now in Update and Recovery window click on Recovery option. This will open a list of 3 options on the right hand side. You need to look for "Go back to a previous version of Windows" option. To start the process, click Get Started button under this option. It will ask you to plug in your charger before allowing you to continue.
Make sure your battery is fully charged, because before you press the get started button you need to place the cursor over the button and plug in the charger.
Once the screen goes black press the keypad which should then click the button.
Wait a few seconds and then unplug the charger.
All being well the process will now continue without the charger plugged in.
Once you get to the restart screen it should be safe to plug in the charger and you should then still have a screen you can see.
Hope this helps.

Acer AL1916W 19"... | Answered on Dec 28, 2017

Acer AL2016W 20"... | Answered on Dec 11, 2017

This isnt a one step fix. Power off unit then while powering on tap F8 key to get menu with option to boot to safe mode. If this works could be a driver or malware issue which can sometimes cause windows to come up in safe mode but not normal mode. This is only a start not a solution.

Acer AL2216WBD... | Answered on Dec 06, 2017

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