3Com NBX - Recent Questions, Troubleshooting & Support - Page 4
I have a bad phone on an NBX100. How do I swap out
What software version are you running? Specifically 5.0.x and below or 6.0.x and above? Assuming you have plugged in the new phone and have discovered it on the system... If you know how to get to the users tab for either version, then select the users extn (example ext.100) and click modify(5.0) or on the extn number (6.0). Then scroll down in the section on the right where it says telephone list (5.0) or associated telephone (6.0) and select the newly added phone (example ext. 101). Once you select the new extn (101) and click ok or apply, you will have moved their user profile to the new phone. All of their recordings, passwords and voicemails will move with the profile.
NBX 3000: Can't access WEB UI or Ping - System still up.
There is most likely another device on the network with the same IP as the phone system. You can check this by un plugging the link to the phone system (after hours of course) and then pinging the IP of the phone system. If you get a reply while the link is disconnected then you know there is a duplicate IP on the network. You can use your server to try to identify the device or use a IP scanner like NetScanTools to ID it. You could also try changing the IP address of the phone system and see if you have the same problem.
No network problems
Assuming you are talking about remote phones, you need to program the NCP (call processor) IP into the phones manually or add option 187 to your DHCP scope. The phones are able to DHCP the just also need to know what the IP address of the phone system to connect to is. If the phones are on your local network then this is all unnecessary. They work at layer 2 locally and don't need to use an IP address or DHCP.
When someone call 3Com NBX 3102 IP Phone we cannot hear
If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?
3COM PHONE BLOCKING CALLS
You have to log into the system as Admin and enable CO COdes for the CLass of Service you are in. Its easy, at least the Admin should be able to do it.
RJ 45 port connection problem
when these phones lose the network connection you can power cycle the phone but the pone will lose the connection again. just repalce the phone or you'll be fooling wiht this forever.
NBX 3102 Headset jack stops working
You should be using a plantronics a-10 interface cable if you are using hardwire headsets. get rid of the m-20 amplifiers. I support 280 of these phones and the best solution is to replace the phone. Power cycling the phone will help for a while but the problem will come back.
Call Forwarding --Help
The phone may be apart of a hunt group. Inside of the Net Set Utility, check to see if it is a member of that hunt group.
NBX
Could possibly be a short in the demarc. I would have a technician check the wiring.
3com 2102 IP phone
You cannot program a key with an assigned function like tranfer call or conference call, only with the basic button keys can you program it like Key 0 and Key 1.
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