From what you have described, it sounds like the drip pan under the unit is full of water. This can be caused by the unit not being installed properly in the window. It must have 1/4' to 1/2" downward tilt at the rear. This allows the water in the drip pan, to flow to the rear and drain away thru the drain hole. Also, the drain hole may be clogged and needs to be cleared. The drain hole can be a challenge to find sometimes, as the clog can blend in with the hole. Be patient and persistent when looking for the drain hole. A pipe cleaner can be used to clear it.
I hope this helps and thanks for choosing FixYa.
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