Hi,
I can't tell you how many times a year I have that description about a front load washer.
I always find the same problem with them too. The tub seals has let water get into the rear drum bearing making the bearing fail.
Remove the back washer panel and look at the center of the tub. You will often see little trail of grease and water residue from the seal leaking.
If you do not have a extended warranty it's can be a costly repair as you can not just replace the rear bearing. You will need to replace the outer tub that come with the bearing pre installed and often the spinner shaft too.
How to receive the best washing machine repair help on FixYa
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