You may have a vehicle that never had the Sync system installed... Sync first appeared on some models in 2008, a few more on 2010, and then a few more in 2011... Sometimes the vehicles have a Phone icon on the center console near the radio controls... this button was only meant to be pushed to "Mute" the volume while you spoke on your handset phone.
If you have the Phone Icon and the Mouth (with sound waves) icon on the right side of your steering wheel, then you may have the Sync system... see this video for more details...
Getting to Know Ford SYNC
You need to sync your phone. There is a video on utube on hoe to sync your phone with the Ford Sync system. It worked for me.
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