WE have a gold star dehumidifier - 4838 AD 1002-6. I was emptying out the water this morning, and dropped the bucket on the cement. I think I did something to the auto shut off. Everyting looks ok, but it won't go back in the base.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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superstee - You're having to empty it because either the drain hose you have connected to the unit is clogged or the drain hole a the hose connection is clogged. Therefor, the water is drained into the tank, rather than the drain hose. Also, the drain hose would not be any longer than 5' and must drain down, as the dehumidifier does not have a pump. It relies totally on gravity.

Remove the hose and check it for clogs. If clear check the drain hose connection, using an 18" long appropriately sized Zip Tie. Carefully insert the Zip Tie and continue to push it in until you reach the bend in the tubing. Gingerly work past this bend, until the Zip Tie bottoms out or you run out of usable Zip Tie. The while slowly pulling it out, rotate the Zip Tie. This will dislodge the clog. As you reach the end of the Zip Tie removal, be prepared for some water to follow. CAUTION: BEFORE DOING ANY OF THE ABOVE TURN THE MASTER ON/OFF SWITCH TO OFF AND UNPLUG THE UNIT.

The above should solve the problem for you. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier will not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

Hi,
Here is a tip that I wrote to help people with just that dehumidifier problem..

Dehumidifier Problem It shows Bucket Full
http://www.fixya.com/support/r4688381-dehumidifier_problem_shows_bucket_full

heatman101

Hi,
There are many reasons for a dehumidifier to not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier.

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

It's low on freon

I had a sililiar problem. I think I tightened tthe hose after putting a new rubber gasket on hose fitting, Also checked angle of hose.