Hi,
Is the unit level to the ground or platform it sits on? The reason I ask is that many cases after closing the door a vacuum occurs, after this vacuum settles the door can allow gap in which will cause this issue. So with out opening the door or 10 mins after, check the door seal to assure a good seal. Some door can be modified to seal by heat (blow dryer or steam). BUT, inspect unit before assuming this is the issue! I can further assist you in how to apply heat to reform gasket on door or even reshaping door to seal better if needed.
Get back to me on model you have and the results of your findings about this seal issue.
Basically, you have an air leak and this is the cause of a seal issue. Results in a condensing warm air mixing with cold air and causes ice cycle to form. Usually around the top because heat rises and cold air drops. With this information you can adjust the door to meet the cabinet and seal you years to come.
Good luck and feel free to send me information if needed.
I’m happy to help further over the phone at
https://www.6ya.com/expert/gere_bf68e6055dd61249
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