Part 1
Soft Reset
A soft reset tells your handheld to stop what it's doing and start over
again. All records and entries stored in your handheld are retained
with a soft reset. After a soft reset, the Welcome screen appears,
followed by the General Preferences screen.
Use the reset tip tool (see below), or the tip of an unfolded paper
clip (or similar object without a sharp tip), to gently press the reset
button inside the hole on the back panel of your handheld.
Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with
your handheld has a reset tip inside. To use it, unscrew the barrel
from the stylus quill.
Double-Soft Reset
If your device doesn't seem to want to power up after a soft reset, and
you've checked the other obvious solutions (fresh batteries, power
button, contrast wheel, contrast button) you may want to try the
'Double-Soft Reset'. Simply perform a soft reset as directed above, but
press the reset button twice in quick succession.
Warm Reset
A warm reset bypasses any system extensions (such as HackMaster hacks,
OS patches, Alarm settings, etc) that are loaded on your handheld.
Sometimes a damaged third-party application will try to respond to a
reset but will fail and cause the handheld to 'hang'. Using a warm
reset, you can start the handheld, then delete the damaged application
before it has a chance to try to run again. After deleting the
application, follow with a soft reset to start up the handheld normally.
To perform a warm reset:
- Press and hold the upper half of the scroll button on your handheld.
- Using
the reset tip tool (or a similar object without a sharp tip), gently
press the reset button inside the hole on the back panel of your
handheld.
- When the Palm Computing Platform logo appears on the screen, release the scroll button.
If you're not sure which application is damaged, you can use a tool like
ResetEmu in conjunction with a warm reset to help pinpoint the offending application.
Hard Reset
With a hard reset, all records and entries stored in your handheld are
erased, except for the default or specimen databases predefined by the
manufacturer (but see
Extended Hard Reset
below). Formats Preferences and other settings are restored to their
factory default settings. You can restore any data previously
synchronized with your computer during the next HotSync operation. If
you're running OS 3.1 or earlier, and you're not using a third-party
backup utility like BackupBuddy, you may need to reinstall your
third-party applications.
Never perform a hard reset unless a soft or warm reset does not solve your problem.
To perform a hard reset:
- Hold down the power button on the front panel of the handheld.
- While
holding down the power button, use the reset tip tool (or similar
object without a sharp tip), to gently press the reset button inside
the hole on the back panel of your handheld.
- Release the reset button.
- When the logo screen appears on the screen, release the power button.
- When
the message appears on the handheld screen warning that you are about
to erase all the data stored on your handheld, press the upper half of
the scroll button on the front panel of the handheld to complete the
hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.
Extended Hard Reset
An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.
This differs from a normal hard reset, which will automatically create
the databases for the built-in applications, and will insert some
specimen records into those databases: numbers for Accessories and
Technical Support will be created in your Address database, a
registration reminder will be created in your ToDo database, and
several helpful memos will be created in your Memo database.
In addition, a normal hard reset will also create a Network database
with some default Network profiles for your Network panel in Prefs, and
a file of several default MIDI alarm sounds will be created.
If you have the Notepad application, a normal hard reset ensures a
sample note will appear on your NotePad, and if you have the Mail
application, an email message from 'Mail Help' will be automatically
inserted in your handheld Inbox.
An Extended Hard Reset will ensure that
all of these startup files are
not created.
If you decide to perform an Extended Hard Reset and install one or more
third-party applications that expect to see the built-in databases
present, you may encounter an error. For this reason, it's suggested
that after an Extended Hard Reset, you run each of the built-in
applications (Datebook, Address, ToDo, Memo, and if installed, NotePad
and Mail) at least once to ensure empty built-in databases are created.
After an Extended Hard Reset, you will not be able to select alternate
alarm sounds for Datebook alarms, but the default alarm sound will
still be heard for appointments with alarms set.
To perform an Extended Hard Reset:
- Hold down the power button on the front panel of the handheld.
- While
holding down the power button, use the reset tip tool (or similar
object without a sharp tip), to gently press the reset button inside
the hole on the back panel of your handheld.
- Release the reset button.
- When the logo screen appears on the screen, release the power button.
- When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
- While
still holding down the scroll button, press, in any order, the Datebook
button, the Address button, the ToDo button, and the Note/Memo button.
- Release the scroll button, to to complete the hard reset and display the Digitizer screen.
Pressing
some but not all the buttons while holding the scroll key will result
in a normal soft reset. Pressing no buttons while holding the scroll
key will result in a normal hard reset.
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