Our kwikset 909 will not lock on its own- we have to hold the lock button. How can we get it to lock automacally like it is supposed to do.

Called "handing" the lock (left-hand or right hand door hinges):
Remove the battery pack. Keep the door open.Hold down the "Lock" button on the exterior keypad and at the same time, insert the battery pack into the interior assembly. Keep holding down the lock button until you hear two beeps, which will take approximately 30 seconds. During that time, the Smartcode mechanism will automatically drive in and out several times to determine proper handing.Done!

There is an excellent installation & programming video where you can watch how to do this, and it also explains the features of the internal slide switches.

http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Here's a link to the Kwikset 909-15 information page:

http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspx

Following the link to the Installation Guide:

 http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

On Page 8 starts the Frequently Asked Questions. Please pay close attention to the possibilities listed there--I think you'll find a solution to your problem there.

Customer Support:  http://www.kwikset.com/Customer-Support/Contact-Us.aspx

 Good luck!

Here is a link to the complete set of installation instructions for the Kwikset 909-15:


http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

slide the cover off the interior of the door. you will see a program button. you can program two individual codes. to program the first code, press the program button once, then enter your code on the exterior keypad and press the lock button. for the second code you would press the program button twice, then enter the code and press the lock button.

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.
Good luck!

You have to take the batteries out then hold down the lock button on the outside of the door and slide the batteries back in wait for a couple seconds..... Let go, push the button on the inside to program your lock code .....enter your lock code and then hit lock button. It should work, coustomer service number is 1-800-327-5652

un screw the back cover located on the inside of the door , unscrew the two srewa inside that holds the front key pad , when it is removed you will find is has couled tags inside that are placed on regired key numbers for entry good luck