Voicemail answering Whenever I am unable to answer my phone, the caller cannot leave a message since my voicemail option seems not to work. They always get the message that the call cannot be completed at this time. I have recorded my own voice record but cannot figure out how to get it to the voicemail to answer a call.

It's not a problem with your answering machine, you telephone carrier has enrolled you in their voicemail system. You need to contact them and have it removed.

Hi,

Once you call your voicemail service, you'll be taken thru step by step instructions to set up your voicemail.
To call your voicemail service

1. From the Home screen, tap Phone.
2. Touch and hold down 1.

If this does not work, you need to set up your voicemail number. Your subscription includes an answering service, callers can leave a voicemail message when you cannot answer a call. Usually, the voicemail number is saved on the SIM card. If not, contact your service provider to get your voicemail number. You can then enter the number manually.
To enter your voicemail number

1. From the Home screen, tap .
2. Find and tap Settings > Call settings > Voicemail settings.
3. Enter your voicemail number.
4. Tap OK.
   

Hope this helps. If so, please rate the solution.

-regards,
M

When you are on the phone the caller will get a busy signal, unless you have call waiting on the line, then the caller will hear ringback. If you have call waiting you can answer the second call by sending a flash signal to the service provider which puts the first call on hold while you are connected to the second call but your answer machine cannot answer the second call because you have only one line therefore only one speech path. So the answer to your question is no. If you have the voicemail feature from your service provider then the caller could leave a message not on your answer machine but in your service provider mailbox.

In reading this issue I am not sure if you are referring to your voicemail that is provided by your cellular provider, or if cell phone callers are unable to leave a message on your land line answering machine, so I will answer both of those just incase. If you are referring to your cellular service and callers are not able to leave you a voice message, then there could be a couple of issues at hand here. The first of which is that your voice mail box may be full and cannot accept any more messages, If this is the case then you will need to delete some of the older messages by pressing and holding # 1 on your wireless handset and selecting the messages that you want to delete from the voicemail system. If that is not the issue then you will need to place a test call to your cellular device and let it rollover to voicemail and see what it is that the callers are being told. Sometimes there will be an error message. If this is the case then you will want to write that message information down and contact your service provider so that they can resolve the issue. If you call your cellular device and let it rollover to voicemail and the system tells you to enter the subscribers telephone or mailbox number, then what you have is called a "round tree message" and this means that there is an issue with the server that handles the voicemail for that celluar provider and their technical support team will handle the issue by reseting your voicemail. If they do this you may lose all of your messages, that is the downside. The upside is that callers will then be able to leave you messages.

If this is referring to your land line answering machine, I would recommend unpluging it, letting it sit for a minute and plugging it back in. You may also want to make sure that you do not have caller ID call block initated on your home phone, which will tell callers that there call has been delivered successfully but the party they are calling does not accept calls from parties who have their number blocked.

I hope that this information was helpful

I don't think the voice mail is going bad.

On my 4424D+, I can turn off voice mail.
I use this feature when I'm gone for an extended period of time so I don't come back to 100 VMs.

Dial into your voice mail.
Choose the prompt for Call Answer Mode. (Option 8 on my phone.)
Then choose the prompt for Record Mode. (Option 1 for me.) This allows callers to record voice mails on your line.

Your system must have a voicemail system. And your phone must be call forwarded to the voicemail system.

The 27831 isn't an answering machine. Please refer to the documentation for the answering machine you have on your phone line. If you require further assistance, please add a comment to this question and specify the make and model of your answering machine.

Is the Call Forward No Answer turned on? Is the voicemail working on other phones, just not this one? If you can verify this I can probably help you.

You please change the setting from answer voicemail to ring mode if you have any dificaltey refer your phone user manual book and reset the option

ARE YOU WANTING TO RECORD A MESSAGE THAT CALLERS WILL HEAR OR ARE YOU WANTING TO LEAVE A MESSAGE FOR SOMEONE YOU CALLED?