Hi from retired Englishman in SW France,
Sorry but with such a fault it is extremely difficult for anybody on this forum to remotely guess what is wrong with your washer.
It could be internal wiring/plugs sockets, control panel switches, control PCB.
I fear that your only real option is a service call as the engineer will have the right equipment to safely diagnose what is wrong.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C
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