3rd Party application failure

Hi elg

There are many ways to reset your Treo, here are some from Treo KB themselves...

# How do I perform a hard reset on the Palm Treo 600?

Warning: A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.

HotSync note: Some third-party applications change the way your handheld backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

1. Hold down the power (on/off) button on your device.
2. While holding down the power button, turn over your device so that you can see the back of it.
Using an unfolded paper clip or a similar small object, gently press the RESET hole on the back
3. When the device's screen displays the Palm Computing Platform logo, release the power button.
4. A message will appear warning that you are about to erase all the data stored on your handheld.
In response, do one of the following:
* Press the UP button to complete the hard reset, erasing everything on your device
or
* Press any other button to begin a soft reset, leaving your data intact.
5. Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.


Note: A hard reset does not reset the current date and time. It does restore other settings to the factory default.
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# How do I recover after a hard reset?

If you backed up your data by synchronizing it to your desktop computer, you can restore it now by performing a HotSync operation.

1. Since all data was erased by the hard reset, first synchronize your device with your desktop computer.
1. Make sure your conduits are turned to "Synchronize the files" or "Desktop overwrites handheld". Do not turn conduits to "handheld overwrites desktop". This will erase data on your desktop computer, and you won't be able to transfer it to your handheld.

Note: Data restoration may take some time. The HotSync operation will be faster with a USB connection, slower with a serial or IR connection. You won't be able to perform a network HotSync connection until you have performed at least one successful 'local' HotSync via USB, Serial or IR.
Re-install third-party software, if any.
2. Third-party software (applications, hacks, themes, games, databases, eBooks, etc.) might not have transferred back to your handheld during a HotSync operation. Locate any missing original .prc or .pdb files on your desktop computer, and double-click the files to re-install them. For more information on how to install third-party software, visit the Palm Support Knowledge Library.

Caution: Sometimes, the reason you needed to perform a hard reset was because of third-party software. While we encourage users to take advantage of the thousands of third-party titles available, we cannot guarantee that the third-party software will be compatible. If you recently installed software and then experienced a problem, maybe you should not re-install that software. For more information on how to diagnose third-party issues, visit the Palm Support Knowledge Library.
Re-set your preferences.
3. The System conduit restores your preferences for display, menus, auto-off, and other functions. However, if there are other preferences (such as those set within third-party themes) that haven't been restored, now is the time to do so manually. Refer to the third-party software documentation for instructions.

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# How do I perform a Battery Disconnect Reset?

A battery disconnect reset is a last resort step you can take to cut battery power, wipe out all data, and bring a Palm Treo 600 back to its factory-fresh state.

A battery disconnect reset will erase everything on your device, and also reset the wireless radio and disconnect the internal battery. All your data will be removed, and your formats, preferences and other settings are restored to their factory default settings. Don't perform a battery disconnect reset unless you've backed up your data, or you're willing to lose everything.

Additionally, you won't be able to turn your Palm Treo 600 back on until you connect it to a power adapter, so do not perform this type of reset if you're not near a power source and your Palm Treo 600 charger.

HotSync note: Some third-party applications change the way your handheld backs up data, while other third-party applications do not back up data at all. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

1. Disconnect your Palm Treo 600 from the AC charger.
2. Hold down the K and Backspace keys simultaneously.
3. While continuing to hold down the K and Backspace keys, press the RESET button inside the hole on the back panel of your device.
* Note: Palm made this type of reset very awkward to perform, so that it would not happen by accident when your Palm Treo 600 is jostling around in a pocket or bag. Sorry for the inconvenience. You might want to enlist the help of a dexterous friend if you find it too difficult.
4. Continue holding down K and Backspace. The screen will flash white briefly, and then go black. Release K and Backspace after this happens.
5. To revive your Palm Treo 600, connect it to the AC charger and plug the charger into a socket. The screen will stay blank for several seconds (as long as half a minute), then it will turn on. The LED will glow solid red, indicating charging.
6. Finally, follow the steps for recovering after a hard reset (a battery disconnect reset is a type of hard reset).

here are the links:

http://support.vzw.com/devices/palm_treo_600_smartphone/faq.html#item15

http://kb.palm.com/wps/portal/kb/common/article/887_en.html

http://mytreo.net/how-to-guides/hard-reset-the-treo-600/

regards,

voodoo

With this method of upgrading your handheld, you'll transfer all PIM¹ data from your existing user name to your new handheld with the same user name. You will also transfer all third-party applications to your new handheld. Caution: Some third-party applications may not be compatible with your new handheld. Your handheld will crash, freeze or display an error when these third-party applications conflict with your new handheld. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.

1. You must install the version of Palm Desktop and HotSync Manager included on the CD-ROM with your new handheld, even if you already have an earlier installation on your computer, and even if you will synchronize with Microsoft Outlook. This ensures that the desktop components of any new handheld features are added.
2. Put the new handheld's CD-ROM² in the CD-ROM drive.
   
3. Follow the installation instructions that appear.
4. When prompted, select the existing username of your old handheld.
5. During installation, you will be asked to perform a HotSync operation. Use the same existing username as above.
6. Once installation is complete, your PIM¹ data and third-party applications will be transferred to your new handheld. Your new handheld will have the same name as your old handheld.
7. To avoid confusion, change the name on your old handheld once you're sure that you have all your data transferred to your satisfaction. If you're going to sell or give it away, you may wish to perform a hard reset to erase all your personal data.
8. With this method, you have a greater likelihood of encountering third-party application incompatibilities. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.

1. Hard reset:
2. Press and hold the Power (on/off) button on the front panel of your device.
4. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
5. If you see a progress bar (see below), keep holding the Power button.
6. Next, the Palm Powered screen will appear. Release the Power button when you see it.
7. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Warning: A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.
HotSync note:Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

The solution to this problem is.. if the m130 still has all the data, then

you need to perform a custom hotsync to overwrite all files on the computer

1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
2. Highlight the ‘Datebook’ conduit and click ‘Change’.
3. Select ‘Handheld overwrites desktop’ and click ‘OK’.
4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Now that the files are on your computer you need to sync them into the new palm

Same steps but this time Desktop Overwrites handheld

1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
2. Highlight the ‘Datebook’ conduit and click ‘Change’.
3. Select ‘Desktop overwrites Handheld’ and click ‘OK’.
4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

you sound confused
what device is failing?
is this a PALM TUNsten post? why not do that in PALM
PALM is a dead product, time to move on, no?

1. Right click Red/Blue synch icon in lower right corner
2. Select custom
3. See how many items are in two way synch

Try to change conduits to hotsync with PDS, if it will work then the problem is with the MSOutlook.

Don't skip the initial HotSync for secondary computer! Alright, I figured this one out on my own and figured I'd post what I'd learned so that others don't have to endure the teeth mashing, hair pulling, snarling frustration. (self induced as it may be) My experiences have taught me to not always trust a cookie cutter installation wizard...especially for custom app installations (ie: primary = home, secondary=work, total sync, no priority). So, I did not perform the initial sync during installation of the palm software fearing that the new installation would NOT recognize that the work computer was a secondary machine and resultantly wipe out the old palm data from the primary machine. Turns out, as I saw in many other unrelated posts, that it's difficult (if not impossible) to specify conduit direction to outlook 2003 outside of the initial sync (this prompted me to specifically look for conduit direction during install). So, this wizard is one I should have trusted...by mistake...because of weak program design. By the way...once I specified sync with outlook during the initial sync, EVERYTHING works fine despite not having installed the two "imperative" conduit updates (they were uninstalled after several previous failed attempts at this). Hope this helps

In order to synchronize with Outlook you need to setup the replication to be with Outlook instead of Palm Desktop. On you cd there should be a third party piece of software (Chapura). Install the required software and follow the instructions.

Remember to change (HotSync, Custom) settings before you perform your sync or else you will get duplicate records as I did. Good luck. Support Knowledge Library Click here to go back Click here to print Solution ID: 25263 Switching between Outlook and Palm Desktop synchronization Depending on your device, you might be synchronizing with Outlook using the Palm™ Outlook Conduits, or PocketMirror conduits from Chapura (find out which). Both of these types of conduits are installed and activated when you run the CD-ROM that came with your device. What do you want to learn about? * Switching synchronization: Palm Outlook Conduits * Switching synchronization: PocketMirror Conduits * Synchronizing partially with Palm Desktop, partially with Outlook * Note about data transfer * Macintosh information * Multiple users on the same desktop computer Switching synchronization: Palm Outlook Conduits These instructions apply to the Palm Outlook Conduits that are included with handhelds released after late 2003. The Palm Desktop installer determines which conduits are activated during the installation process. If you want to switch synchronization from Palm Desktop to Outlook, or vice versa, you'll need the original CD-ROM that came with your handheld. 1. Insert the CD-ROM into your computer. A window should open, containing the contents of the CD-ROM. 2. From the Discover Your Handheld screen, select "Install Microsoft Outlook Conduits" or "Change synchronization method" (depending on which device you have) 3. Follow the instructions for switching synchroniztion from or to Palm Desktop or Outlook. 4. See our note about data transfer Remember: Some applications will continue to synchronize with Palm Desktop. Use Palm Desktop to manage applications such as Photos and VoiceMemo