Synch question Can I synchronize with both Microsoft Outlook and Palm Desktop?

Here are two resource pages which hopefully will help. The first is Palm support page with an update to download for users of Outlook 2003. The second is a discussion thread of Treo users troubleshooting the same problem. Even if the PDA is different, the issue (and error code) is practically the same, Rather than cut and paste what I think is relevant, read the thread and see if one of the solutions listed helps you.

http://www.palm.com/us/support/downloads/pim_update.html

http://discussion.treocentral.com/archive/index.php/t-96051.html

Let us know how you make out.

PS - What PDA, operating systems (PC and PDA) and version of Outlook are you using?

Palm tech fixed my problem. It turned out some items in Outlook Calendar were corrupted, thus preventing a synch with LifeDrive. The fix is to export the Calendar items and import them. This process fixes corruption. After doing that I successfully synchronized Calendar with LifeDrive. More specifically. I moved Calendar items to a different folder, thus emptying the main Calendar folder. I exported the Calendar items in the new folder to a CSV (Windows) file. Then, I imported that CSV (Windows) file into the main Calendar folder. Finally,I did a synch and all worked perfectly.

Are you trying to get your data in both Palm Desktop and Outlook? Are you saying that you wish your data to synch three ways - between your handheld + Outlook + Palm Desktop. This is not an entirely tenable strategy as it is impossible for synchronization software to understand what it would mean if you altered the same event in both Palm Desktop and in Outlook. If you need to keep a copy of your data in Palm Desktop, PocketMirror has an advanced feature for making onetime backup copies. Open the Chapura Settings dialog, choose your username and then tap on Settings. You will get the option for each of the Outlook conduits to make a one time backup of your data to Palm Desktop. This is a really useful feature for making sure you have an offline copy of your data outside of Outlook.

In order to synchronize with Outlook you need to setup the replication to be with Outlook instead of Palm Desktop. On you cd there should be a third party piece of software (Chapura). Install the required software and follow the instructions.

Remember to change (HotSync, Custom) settings before you perform your sync or else you will get duplicate records as I did. Good luck. Support Knowledge Library Click here to go back Click here to print Solution ID: 25263 Switching between Outlook and Palm Desktop synchronization Depending on your device, you might be synchronizing with Outlook using the Palm™ Outlook Conduits, or PocketMirror conduits from Chapura (find out which). Both of these types of conduits are installed and activated when you run the CD-ROM that came with your device. What do you want to learn about? * Switching synchronization: Palm Outlook Conduits * Switching synchronization: PocketMirror Conduits * Synchronizing partially with Palm Desktop, partially with Outlook * Note about data transfer * Macintosh information * Multiple users on the same desktop computer Switching synchronization: Palm Outlook Conduits These instructions apply to the Palm Outlook Conduits that are included with handhelds released after late 2003. The Palm Desktop installer determines which conduits are activated during the installation process. If you want to switch synchronization from Palm Desktop to Outlook, or vice versa, you'll need the original CD-ROM that came with your handheld. 1. Insert the CD-ROM into your computer. A window should open, containing the contents of the CD-ROM. 2. From the Discover Your Handheld screen, select "Install Microsoft Outlook Conduits" or "Change synchronization method" (depending on which device you have) 3. Follow the instructions for switching synchroniztion from or to Palm Desktop or Outlook. 4. See our note about data transfer Remember: Some applications will continue to synchronize with Palm Desktop. Use Palm Desktop to manage applications such as Photos and VoiceMemo

When you first install Palm Desktop, you have a choice of synchronizing with Palm Desktop or with Outlook.

It sounds like you chose Palm Desktop.

You have to uninstall Palm Desktop and Reinstall it.

There will be an option to synchronize with Outlook/Versamail so make sure to choose that.

PocketMirror does not control mail synch. It's a common misconception that Chapura PocketMirror synchronizes email. It only synchs Contacts, Calendar, Tasks and Notes from Outlook. The Mail or VersaMail conduit from palmOne is responsible for email synch. It sounds to me like you have a bad record or two in your inbox. You could try moving all your current inbox messages to a temporary folder to see if this breaks the log jam. Then you can start to hunt for the bad one by replacing them in portions and re-synching.

Email synch is based on current MAPI preferences. The problem you have is that the VersaMail conduit assumes your mail client must be the MAPI default email client. You could adopt another profile in Outlook instead of OExpress which picks up the account you use in OE. This is the first instance of this problem I have ever heard of so I doubt if PalmOne would make a software change on this.

Yes - the software was included. Your CD software allows you to select synch with Palm Desktop or synch to Outlook. As long as Outlook is installed on the PC, the CD software installer will see Outlook and offer you this option. So the answer to your question is - reinstall the software and take the option to sync with Outlook when it is offered. PS just in case you have Outlook Express, this is not the same things as full Outlook. Outlook Express requires third-party software for synchronization of its email database and of its addressbook (actually Windows Address Book WAB format).

Switcher.... Inorder to sync your handheld with Outlook you must have outlook conduits installed. Follow these steps to have an outlook conduits installed. 1. Place the Desktop Installation & Software Essentials CD on your cd-rom drive. Wait for it to finish its autorun 2. At this point you'll be presented wth a flash window which contains certain options you can choose. 3. Click on "Change your synchronization method" 4. Click on "Use Microsoft Outlook to ...... " 5. Click on "Yes" 6. Click on "Done" 7. Restart your computer inorder to refresh the new settings. You can now use Microsoft Outlook to synch your appointments, contacts etc..