Knowing the type of phone you have would help also the circumstance. Is the phone muted during calls? or is it muted all the time? If the phone is muted all the time use the volume button usually on the side of the phone to raise the volume and it should take the mute off. If the phone is muted during a call their is normally a button on the screen of the phone during the call to mute and unmute the phone.
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