There is most likely nothing wrong with the washer. Front load washers will only fill about 2 inches of water in the tub. As the load starts to tumble, water is absorbed into the clothes, causing the water level to drop. The machine senses this and adds more water. The process continues until the water level stabilizes. (thus no need for a water level switch) Your clothes should get wet, but you will little if any water. If you use a gentle cycle you will get slightly more water, as the washers tumble at the same speed for all cycles, but give a more gentile wash if there is more water in the drum.
Also,..... remember because you have so little water in a front load washer (compared to most all top loader models) you want to use only 1 to 2 (max) tablespoons of HE detergent per load!
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This is a real problem with these washers. With normal absorbacy clothes, it is not a big deal. With towels and cloth diapers, the washer simply never adds enough water to the load to even rinse out a low-sudsing detergent. I'll try the gentle cycle next time, but am extremely dissapointed by not having the option of adding more water to my loads when I need to.
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