Office Equipment & Supplies Logo
Posted on Jul 15, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

I get a vertical black line when I try to scan a document.

1 Answer

Pete Kop

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Scholar:

An expert who has written 20 answers of more than 400 characters.

New Friend:

An expert that has 1 follower.

  • Expert 61 Answers
  • Posted on Jul 15, 2011
Pete Kop
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Scholar:

An expert who has written 20 answers of more than 400 characters.

New Friend:

An expert that has 1 follower.

Joined: Jun 29, 2011
Answers
61
Questions
0
Helped
9836
Points
162

The first step is to clean the glass in the scanner tray with a mild cleaner. If that does not correct the line, then you could try a Duster spay can (CRC Duster or Ativa Cleaning Duster, etc.) to try to blow on the arm that moves under the glass. Be careful as the can should be used in short spurts or it will get very cold and stop spaying or freeze something in the machine.

If still no luck, try to see if this site will properly guide you:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=390315&lc=en&jumpid=reg_R1002_USEN

Good luck..................Pete

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Black vertical lines come and go for scans to computer and copies

I suspect the Document Feeder is not aligned properly and light is leaking in. You will need to have a technician in to check the alignment of the scanner to see if it needs to be readjusted. random black lines on edges usually indicate light leaking into the scan area.
1helpful
1answer

Vertical Black Line

Probably there is nothing wrong with that scanner, just open and clean document feder with alcohol or glass cleaner.
0helpful
1answer

I have a Epson cx11 and get a black vertical line down the middle of scans and copies

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it
1helpful
1answer

Black vertical lines when scanning on canon mx420

the ocr sensor in the ADF needs to be replaced, I would recommend replacing the whole ADF as a whole.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

2helpful
1answer

I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.

Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.
0helpful
1answer

A thick black vertical line appears whenever i

you have a problem in your scanner assembly, clean or replace it
0helpful
1answer

Black vertical line along left margin when using the adf to scan.

Hi,

Check both the Fuser Unit and the Cartridge for lines . In any of the rollers are found with a line that means it needs to be replaced.
61helpful
3answers

Vertical black line in scan document not in copies through document feeder

Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.
Not finding what you are looking for?

60 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...