Body fat scale Question

These measurements are based on BIA (bioelectrical impedance analysis). As you stand on the scale, you stand on electrodes, which generate small electric impulses which pass throughout your body (and different tissues of course). Different tissues have different electrical conductivity and resistivity due to their different hydration (e.g fat tissue contains very small % of water, that's why its resistance is high), so the scale measures the % of different tissues in your body by analyzing the resistance(this analysis is quite complicated and not very accurate).

Remove your shoes and socks and wet your feet slightly with a damp cloth if you receive the "ERR3" error. ERR3 is a contact error and your feet should ideally be bare and wet to achieve an accurate body-fat reading.

Step off the scale and wait for it reset. Remove your shoes and socks and wet your feet slightly if you receive either the "ERR4" or "ERR5" errors, which means your body-fat or body measurements are out of range.

Reset the scale if it doesn't work or you continue to receive error messages. Remove the battery and set the scale on a flat surface. Stand still on the scale for five seconds and step off. Re-install the battery and place the scale back on the flat surface. Place one foot on the scale until it displays zeros or dashes. Remove your foot and wait for the scale to turn off. Step back on the scale to weigh yourself

If your scale is not accurate and it's new, your should claim your warranty.
It it's old, get a new one

It's important to find the model number to be able to find the correct manual. Below is a link to FAQ's about Taylor body fat scales.
If you do a google search for "taylor body fat scale" you will see a list of a few models. Examine each to see if one of them is the same as yours.
Taylor USA FAQs Scales

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If the scale is moved, you must reset the scale back to zero in order to get an accurate reading.

Very few electronic scales are accurate as they are a function of a resistance measured against a voltage. They may be accurate when you buy them, but over time the electronic components decay and read differently as the components are cheap 10% type resistors and capacitors and cannot hold their specific values over time.
If you want accuracy, you will have to get a balance type scale that can be calibrated on site.

you can contact our customer service by this email address

sales@accurate-scales.com

Unfortunately, it's the scale, but it's not broken. It simply is telling you inaccurate information.
Some scales utilize Bioelectrical Impedance Analysis (BIA) technology. BIA uses very low levels of electrical impulses running from one metal contact point/lead to another. Your body acts as the connector between the two contact points, thus completing the circuit. Not all scales use this means for calculating body fat percentage due to poor reliability and high fabrication costs.This method of measurement requires very large contact points, as well as clean and moist skin exposure. If you have dry/calluced feet, which is normal for most Americans, the sensors can not accurately measure due to skin resistance. Dry skin acts as a resistor to electrical impulse. Electricity passes through muscle and fat at different rates. However, its measurements may be thrown off by how hydrated you are and how much you've eaten; it may be too inaccurate for anything other than comparative use. Users are encouraged to establish a baseline measurement and repeat measurements under consistent conditions over time to detect changes.
Many less expensive models simply use a body-fat calculator to average your imputed height in inches, waist measurement in inches and the current weight measurement recorded in lbs. The scale compares your measurement with the ideal norms inputed during the manufactoring process, thus giving you a comparison vs.imputed norms. People who are very, very fit can get numbers 3 to 5 percent higher than their true percent body fat. Because they don't have a lot of fat inside their muscles(visceral fat), the simple tape measure calculation test cannot adjust as it should indicate.
Conversely, if a person is skinny but not fit, this body fat test may yield a number 3 to 5 percent lower than his or her true percent body fat. Though they look thin, unfit skinny people really have more than the usual amount of fat inside their muscles, which you can't see from the outside.
In either case, the scale is not necessary a measurement tool, due to high variables of test inaccuracy and interuser reliabilty; but, it is a good tool for comparing whether or not you are gaining/losing body fat.
If you would like a more accurate tool for simply measuring your body fat, you can pick up some pinch-calipers online for about the price of a scale. They come with an instructional pamphlet, very easy to use.

This link allows you to trouble shoot directly with the company... I hope this helps. http://www.taylorusa.com/advantage/root/contact.html