Having done everything per the manual and all online info I can find, the "ventilate" message continues. It seems to be in the steam/hot water side and doesn't respond to wand cleaning. Gaggia has no solution.
Probably a broken/faulty/damaged "Steam Valve Cam".
Seem to be pretty prone to premature failure due to "wear and tear".
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Yes, I have the same problem.
Water tank is full, float switch in tank is OK, but pump does not seem to work even when the steam knob is opened.
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