My first years baby monitors only work sometimes. Other times there is an annoying noise. The red light is just lit up and then all four green ones light up, then just the red and then all four light up again. This goes on forever. I can't hear my baby over this. How do I fix this problem?

The unit may have a back-up battery installed that is low on charge. Replace the back-up battery. The unit is probably still working because you have it plugged-in.

Without inspecting this item it is impossible to diagnose the problem. If the product is under 12 months old please return it to your retailer with proof of purchase.

Hi,

We have the same problem. Did you find a solution ?
Thank you.

David

that happens whe the receivers loose the communication with the transmisor

check if everything its well connected or has battery charge

When mine is red I check two things, that it's sitting flat in the charger and that all plug ins on all units are in snugly. The other thing is sometimes the main unit in the babys room is turned off so make sure the switch on the side is on. Hope it helps.

Try pairing the parent and nursery units again. First, turn off all of the units. Place the broken parent unit within 5 feet of the nursery unit. Turn on the parent unit. Turn on the nursery unit. Within a few seconds, the top 4 green LEDs should shut off. Then you'll hear a few beeps and the connection LED should turn from red to green. If this doesn't work, power off and try again using the AC adapters instead of battery power. I did it without plugging in the parent unit but the battery died as soon as the units paired up again. It's working fine from the docking station though.

Hi there, I had the same problem. My baby monitor used to work fine, and then all of a sudden it wasn't picking up my baby's cries. I used to be able to hear the static in the background, but I couldn't even hear that anymore.If I pressed the "sensitivity" button on the side of the parent unit, I could hear the static and my baby, but after a minute it would shut off. Very frustrating!
It turns out that somehow the sensitivity had been set to low. (Maybe this had something to do with the time I let my baby play with it...) I turned the sensitivity back up to high and it worked fine.
To set the sensitivity, press and hold the sensitivity button (located on the side of the unit) for about one second. There will be a number of blue lights that light up on the front -- the more lights that light up the higher the sensitivity is. (Mine was set at 2 out of 5, not very sensitive.) While the lights are on, press the + button (located on the face of the unit) to increase the sensitivity (or press the - button to decrease it, but that is probably not what you want to do if you are reading this post.) Press + until all 5 blue lights are on, and you'll be at max sensitivity. (You can adjust it later if this is too sensitive, once you find out of this fixes your problem.)
After a minute, your baby monitor will set itself to the sensitivity level that you set. So if the sensitivity level is really low, the monitor will seem to turn "off" after a minute. If it is high, you should still hear some static.
Hope this answer helps someone! I am really glad I don't have to take this unit back, I like it.

Annoying! happens to us too frequently, but this works. We ended up buying a new one and returning our broken one after owning for three months From Manual:) 5. Turn on the Nursery Unit using the On/Off switch on the side. The green power light should come on. 6. Within a few seconds, the Parent Unit will lock on to the Nursery Unit and the top four (4) green LEDs will shut off. A second later, you will hear a series of beeps and the connection LED should change from red to green. Your monitor is now ready for use. 7. If the top four (4) LEDs do not shut off, power off the Parent Unit and the Nursery Unit and repeat steps 4 and 5 above. 8. If the connection LED on the Parent Unit does not change from red to green and the unit begins to beep, press the channel "ch" button on the Nursery Unit. Within a few seconds, the Parent Unit should lock in on the Nursery Unit and the connection LED should change from red to green. You may hear an audible beep during this process. 9. If the Parent Unit is still unable to lock in on the Nursery Unit (connection LED will be red and the unit will beep), power down both the Parent Unit and the Nursery Unit. Wait for 10 seconds then hold the volume down button on the Parent Unit while pressing the On/Off switch. When the unit powers up, you will hear a single beep and all of the soundlights will illuminate. Release the volume down switch and within 2 seconds you will hear two beeps and all of the Sound Light LEDs will stay lit and the bottom LED will be red. 10. Repeat steps 5

I believe the newer version of your unit is the SSC14WEB. The instructions should be similar.

You can download the manual at:
http://dl.owneriq.net/3/369f279c-f502-4903-8918-0912f9063e94.pdf