SOURCE: Microphone Isuue
If this has been in for repairs it may not be plugged up if you no how to open laptop check to see if they are plugged in i would have told them that there is no sound is there any thing that you may have missed in the repair that could have caused the mic not to function
SOURCE: how to check the microphone
if you have not installed the driver, please download the driver and software here http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=432999&taskId=135 let me know if this doesnt work.
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