If the ribbon is not completely over the print head theresulting print will show incomplete characters. This is the only cause for this problem. But as you stated theprinter ribbon cartridge is installed correctly completely over the print headand already changed the ribbon 2 times, then I suggest you to check the printhead, and try after replacing them. Good Luck.
Ribbons
This printer needs a ribbon cassette to print receipts.
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EPSON ribbon cassette, ERC-38 (B) (Life: 3,000,000 characters / Color: Black) EPSON ribbon cassette, ERC-38 (P) (Life: 4,000,000 characters / Color: Purple) EPSON ribbon cassette, ERC-38 (B/R) (Life: 1,500,000 characters / Color: Black)
(Life: 750,000 characters / Color: Red)
You can order replacement parts here: http://www.umd.com.au/itd/products/spareparts_epson.html
Thanks
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