Hi,
Sorry to take so long. I have been talking to Samsung support. the hour glass indicates that the dryer is in a cycle, but as it wont start and you've tried unplugging it, it seems there is a fault. Your dryer is new, so you need to contact Samsung for a service visit:
http://www.samsung.com/us/support/service/request
Before doing this, try unplugging the dryer again and this time leave the power off for a few hours - assuming you haven't done this already. It might reset if you do this.
I've pasted a transcript of my conversation with Samsung below. I pretended to be the appliance owner as otherwise they would not answer my questions!
Hope this helps!
info: Please wait for a Samsung Agent to respond.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: You are now chatting with 'Darlene'
Darlene: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Nick: Good evening
Darlene: I see that you are not chatting from USA. Let me know the place of purchase of the unit.
Nick: USA
Darlene: Please let me know the Samsung Unit model number you have. You can find the model number on the label attached to the right side of the Unit.
Nick: DV410AGW
Darlene: Let me know the exact issue you have with the Dryer, so that I can assist you to isolate and troubleshoot the issue.
Nick: Ok - the dryer is displaying the hour glass symbol, but it's not on a drying cycle
Nick: I tried unplugging it but it hasn't reset
Darlene: Let me know if the dryer works fine when you select any cycle.
Nick: it wont start
Nick: Is there some way of resetting the dryer? I think there is a programme stuck in memory
Darlene: Let me know if you are using Dryer in UK.
Nick: no
Nick: I'm working here for 2 days
Darlene: If your dryer is showing an hour glass on the display, it is normal. The hour glass is there to let you know that there is a cycle in progress.
Nick: I know this. I read the FAQ
Nick: But it wont start and the symbol remains even after it's been unplugged
Nick: Can it be reset?
Darlene: Let me know if you have tried to unplug and replug the unit from different wall outlets.
Nick: Cmon, be serious
Darlene: There is no option to reset the Dryer, only way is to unplug and replug the unit from power.
Nick: It's not my outlets
Darlene: I am sorry, a physical diagnostic is necessary to determine the exact defective part on your device.
Nick: I left it unplugged while I am away
Nick: I will try when I get home
Darlene: I recommend you file online service request to schedule service appointment, there you can get the Service Center information, so you can contact them.
Darlene: Would you like me to provide you with the link to fill out an online service Request?
Nick: Yes please
Darlene: Visit the link given below to file an online service request to get the Dryer serviced:
Darlene:
http://www.samsung.com/us/support/online/supportOnlineServiceRequest.doDarlene: Fill the required information to schedule the Service for your Dryer.
Nick: Please answer one more question for me . . .
Darlene: Sure, please go ahead with your question.
Nick: Is the dryer equipped with a memory so in the event of a power failure, it will restart when the power returns?
Darlene: When power fails, Dryer will start from the beginning of the cycle.
Nick: OK, so unplugging it should fully reset it?
Darlene: Yes.
Nick: OK, If that's the case I definitely need a service request
Nick: Thanks for your assistance
Nick: Have a good evening
Darlene: You're welcome. Is there anything else I can assist you with?
Nick: No thanks
Darlene: Thank you for chatting with us. If you have a minute, please click on the blue "X close" button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a Good Day!
Nick: Goodnight
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