Our Server was just changed; I cannot scan and retrieve that scan on my computer. How can I change the path on the Bizhub?

this can be tons of different issues. one is the network was changed and there now has no path to the scan file. two do you scan to email or to folder? three there is corrupt firmware, there may be more issues to choose from...

Check the ip address of your server in copier.if its change then enter the correct one.If user name and password of your server has been changed then re enter the new in copier machine.(in one touch settings)Check the folder name it should be the same as entered in copier machine.Make sure your server and copier machine are connected with each other.Check the cable or check it by using ping command.

where do u scan e mail or folder? if e mail your smtp server ip may have been deleted/changed if folder the path may have changed/deleted or password changed on the server/desktop

Hello,
A quick fix for that would be to enter the fix IP adress instead of the host name, or to check if the host name on the SMB server is correct, and reboot the SMB server.
A good help is to do that from another PC to check if that works:
ping the IP adress try to connect to smb://IP_adress_or_hostname
If that works on the PC, there's no reason that it shouldn't work for the scan

Easiest way is to change to SMB scanning which will give you direct scanning to PC or server. Create a new address in the machines address tab in the browser add the (must be a fixed) ip address of the machine it is going to with the folder name, user name and password and it will work a treat.

first, int the mac must have the "share for windows" checked, in the network settings.
second, you'll have to create a folder name SCAN into the 'home' folder onto your mac. then , you ll have to have your user and password of your mac.
then, you ll have to enter in the bizhub:
- Ip of your mac
- gateway of your mac
- mask of your network
on the copier
- in the utiliy/counter // register 1 touch, book adress, SMB (don t remeber exactly the path .. but just not so far of these paths), :
IP server: Ip mac
path : SCAN
user: user'sMAC
password: password of the user's mac (CAN NOT BE EMPTY)

and ormally, that's all folks :-)

The majority of the time when scanning stops working is the ISP has changed settings, whether it be the smtp server itself changing, the ip address of the smtp server changing, or they have turned off non authenticated relay. Have you tried scanning to your computer instead?

When specifying the destination you need to complete the address to include the folder. Just like specifying a path manually, the server/folder.
You need add the folder as part of the server path.

Unless you are scanning to e-mail in which case you will need to put in the SMTP mail server settings into the admin section of your network settings.

what method are you using to scan? SMB, FTP, TWAIN, or scan to HDD and retrieve from computer. Trying to gather informations sounds like it is trying to access something like an LDAP or remote settings/server.