Error code 38 doesn't show with typical error codes.
http://waterheatertimer.org/pdf/ErrorcodeTroubleshooting.pdf
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
Error codes are considered start place for troubleshooting.
Contact Rheem:
http://www.rheem.com/products/tankless_water_heaters/customer_support/
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