Most if not all of the simplicity brand drop-side cribs have been recalled.
Here is the CPSP link reguarding this crib:
http://www.cpsc.gov/CPSCPUB/PREREL/prhtml09/09260list.html
http://www.cpsc.gov/cpscpub/prerel/prhtml07/07307.html
There should be a paper attached to the mattress support which will include the model # of the crib. If you have that, then you may be able to return it for a refund.
According to the CPSP information the company appears to be out of business to some degree and are not providing repair kits.
If you know where you purchased the crib, check to see what their policy is reguarding recalled baby products.
We had purchased ours at walmart almost 8 years ago and were able to return it to another store in a different state for a full refund last summer. They did not need a reciept received, they just needed the manufacturer label on the part that the mattress lies on.
Because ours was older, the customer service clerk did have to work hard to find the crib in their system, but once she did, it was not problem at all.
Toddler conversion on at least some of the cribs is simple to remove the front dropside from the crip (you may want or need to unscreen the dropside tracks to remove the actual side) Then screw the toddler rails to the front side of the crip. There should be pre-drilled holes for the toddler rails, if there are not then you may have the mattress support on backwards.
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