The sansa e 200 player started showing message "refresh database fail" and all data including songs and voice recording has gone. Although the the memory shows 1893 mb still in use. Also on connecting to computer the sansa is not detected. I am unable to load any songs and also unable to refresh the database. The 'reset all' also has not resolved the problem . When I go to recovery mode, on connecting usb cable , it says 'enter USB 2.0 MSD Mode' on disconnecting the cable it says resetting the system. but the player does not recover the database What should I do ? Can U help ? Regards Ashu my sandisk is showing refresh database, then stuck there? Please help
Try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works
SOURCE: Sansa e200 shows refresh database fail
Try emailing SanDisk technical support team at: [email protected] And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...
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I am having the same problem. Has anyone had success with "putting it in MSC mode and formating it and then putting back on MTP mode?" I wanted to avoid doing any formatting because I wanted to try to recover all of my songs. Do you think that is possible?
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