SOURCE: recovery mode
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
SOURCE: pc not showing sansa
You may need to use a labtop which has 2.0usb.. I had to use my labtop first then it updated and my pc recognized it
SOURCE: it is unable to format and it shows "device was unable to complete the format"
Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works
SOURCE: dear sir
There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834
Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42
When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew
Else follow up the instructions as described in item 13.
Sansa Express user guide
If more help is needed just post a comment.
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