Transcend StoreJet 25 Mobile 500GB USB 20 25'' External wOne Touch Backup (Red) 500 GB Hard Drive Logo
Posted on Jul 02, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Storejet 25m 500gb not detected in my computer. device driver problem found. device driver software cannot reinstall.

1 Answer

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

  • Master 317 Answers
  • Posted on Jul 02, 2011
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Joined: Jul 01, 2011
Answers
317
Questions
0
Helped
64755
Points
1022

Perhaps you should download updated software of your external hard drive. If still not working maybe your external hard drive is not supported by your OS or isn't compatible with your OS.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

7helpful
2answers

I was using one of my StoreJet 25M (I was watching movie on my laptop). And then, I have pull out USB cable from that one, and put it in my second StoreJet 25M to see something else. Now I can't reed...

try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use asoftech data recovery program to recover your files.
http://www.asoftech.com/adr/
0helpful
1answer

I have my StoreJet 25M 640GB external HD. I was transferring files from mycomp to the StoreJet yesterday when suddenly the transfer stopped( I was transferring video files, it happened 30mins since I...


click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps
0helpful
1answer

I bought a new Transcend Storejet 25M 320 GB. When I connected it to my laptop, after the installation of the software by itsely, it said you need to format the drive. I pressed OK but the formatting...

Use partition magic 7.0/ 8.0/ 8.2 or advance, make new partitions and then format it. Sure, your problem will resolve. Let me contact for further more information.

Best of Luck
0helpful
1answer

S.O.S. I ejected my HD and when I plug it in again it can't be detected! I've tested my other HD and there's nothing wrong. I've even tried few other cables but to no avail. Please help!

Probably a corrupted driver.

Do you have another PC available to make sure the drive itself is OK? If it works on another PC you know for sure the drive is OK.

Uninstall the HD software through control panel>add/remove programs, then check the device manager and if the storejet is shown, remove it. Reboot, watching to make sure your PC does not search for the StoreJet (if it does, check your task manager for storejet software, disable it, then go back and remove it on the control panel again).

After a "clean" reboot, and after [patiently!!!] waiting for all your other subsystems to load, connect your StoreJet. It should be recognized, and be patient while the drivers are installed.... after your drive activity light stops, give it another minute.... then see if it is OK.

Good Luck!
0helpful
1answer

Transcend StoreJet 25 M2 500GB not detected in windows7 home premium edition

Hi Murali,

Need to refresh to the drivers uninstall and restart the computer.

Is this the error message?
holygrass_13.jpg
Click on start icon and type device manager and Follow the picture to uninstall the drivers.
holygrass_15.jpg

For more information click on the link below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01893385&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=3432827&prodTypeId=12454

Hope this helps you.
Cheers!!
0helpful
1answer
0helpful
1answer

I have a StoreJet 25M 500GB. The other day it just stopped working wen I tried to access it. Now windows don't detect it. Not even in "Disk Management" Also every time i connect it, it makes a strange...

understand one thing....all USB devices act funny now a days....it's common...so i suggest u try it out on another machine...or on a different USB port...
if it doesnt work in WindowsXP try Win7
Not finding what you are looking for?

1,012 views

Ask a Question

Usually answered in minutes!

Top Transcend Computers & Internet Experts

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1212 Answers

Brad Brown

Level 3 Expert

19187 Answers

k24674

Level 3 Expert

8093 Answers

Are you a Transcend Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...