The chemical injection system works by siphon action. You must have the black or largest/ low pressure tip installed for it to work properly. If you feel any pressure at the wand, most likely will not work. If your wand has the adjustable type tip, it may have a restriction causing pressure and not allowing siphon action. If you continue having trouble with siphon, you could plug/shut of siphon and install an aftermarket injector between the wand and the pump (not expensive). Sold at www.pwmall.com Good luck
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