HTC HD7 Cell Phone Logo
Posted on Jun 28, 2011

My HTC HD 7 phone keeps turning off it goes to the white screen with green HTC then shuts off and keeps doing the same thing over and sometimes when i try to use it and i tap the screen then it shuts off and does the thing with the white screen and green letters can you help me out please?

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  • Contributor 4 Answers
  • Posted on Jun 28, 2011
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Joined: Jun 28, 2011
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I finally had to have them replace the unit. If doing a factory reset does not help, then I would have them replace it. Mine started rebooting infrequently, but then started doing it more often. They didn't waist any time getting my replacement out.
Please make sure you back up all your contacts/email before proceeding. I use Google on my phone through the Outlook option. Google/Outlook syncs all my mail, contacts, and calendar.
RESET: Software: SETTINGS > ABOUT > RESET YOUR PHONE
Hardware: 1) Turn off phone 2) While holding down both the Up/Down Volume buttons, turn unit on 3) Keep holding down the volume buttons until white screen appears 4) Press the Down Volume button to reset to factory defaults. 5) Restart phone

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