Toshiba Satellite L500 Series Notebook Logo
Posted on Jun 25, 2011
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My laptop won't turn on, even I try to plug the charger it won't charge. and the light indicator if it's charging is not on. The problem start when I using it while charging and it's suddenly shut down (not like normal shutting down a laptop), it like I lose power. what should I do?

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Donald DCruz

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  • Toshiba Master 17,130 Answers
  • Posted on Jun 25, 2011
Donald DCruz
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Remove the battery and check the voltage on the battery, if low try to JUMP charge, if not replace. Also check the charging voltage with the adaptor connected to the latptop. If there is no voltage then the charger must be checked.
However if the battery and adapter seems good then the mother board is a suspect and it is ideal to get the help of Tosibha service for estimation.

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  • Expert 123 Answers
  • Posted on Jun 25, 2011
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Hi,
Good day. You can try to do these steps which is usually a normal solution to this kind of issue:
1. Take out the battery of your laptop
2. Remove main supply, or power cord
3. Hold power button down for 30 secs,
4. Put only power supply in or power cord
Note: do not put battery in yet
5. Turn laptop on
6. Put the battery in.

If this will not work you might consider contacting toshiba tech support for laptop for other resolution. Hope this information will be helpful in resolving your issue. Thanks for using fixya and have a great day.

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