Dehumidifier does not collect moisture. cleaned the filter and still doesn't work. fan works fine.

A dehumidifier works in a similar way to an air conditioner, cooling the air that passes through it so water vapour will condense and collect into a container.

If the fans are working and air is circulating through the unit but no water is being collected the internal refrigeration system probably has a fault...

clean the condenser in the front or the filter if it has one. no air flow to cool it down will result in overheating and no condensation collection across the evaporator coil.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

You may have the humidity level set to high. If it's above 60%, that's what it's going to maintain, not remove. Set the humidity level on the lowest setting and try again. Whether you're using the hose or not, I don't suspect it's playing a role in it. Also, clean and reinstall the air intake filter.

Hope this helped you solve the problem. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Keep in mind, that a dehumidifier only draws humidity from the air, if the level of humidity is higher than what the controls are set on. For instance, if you have the dehumidifier set on 65 to 70%, that's a high level of humidity to maintain in a house. If you have it set for 35 or 45%, that's a low level of humidity to maintain in a house. Which, generally is what you want to maintain in the hot, humid summer months. Also, it's not uncommon on some dehumidifiers for the fan to almost run constantly. It's designed to keep the air moving, in a effort to detect when the humidity level rises.

Also, a dirty air intake filter makes the unit strain to keep up and can't take in moisture as it should. So, if you haven't cleaned the filter no is the time to check and clean it. And while your at it, clean the cooling coils too. Since it sounds like this unit has been working hard for 2 weeks.

The easiest and best way to test a dehumidifier at home, to see if it's working properly. Is to place it in the bathroom and turn the shower ON and don't operate the bathroom's exhaust fan. Set the humidity level low (45%), turn the unit ON and close the door when you leave. Wait 15 to 25 minutes and check the water collection bucket. If there's water in it, it's working as it should.

For more information on the proper operation of a dehumidifier, go to the Tips section of Fixya and look up "Taking the confusion out operating a dehumidifier".

Hope all this helps you troubleshoot and solve the problem. Please let me know. Thanks.

Keep in mind, that a dehumidifier only draws humidity from the air, if the level of humidity is higher than what the controls are set on. The fan running, may be the automatic defrost cycle, that defrost the coils, if they become frosted over. The defrost cycle, depending on the unit and how is was designed, can last any where from 15 minutes up to 45 minutes.

Also, a dirty air intake filter makes the unit strain to keep up and can't take in moisture as it should. So, if you haven't cleaned the filter on a regular basis, not is the time to do so. And while your at it, clean the cooling coils too.

The easiest and best way to test a dehumidifier at home, to see if it's working properly. Is to place it in the bathroom and turn the shower ON and don't operate the bathroom's exhaust fan. Set the humidity level low (45%), turn the unit ON and close the door when you leave. Wait 30 to 40 minutes and check the water collection bucket. If there's water in it, it's working as it should.

Hope this helped you to solve the problem. Please let me know.

It may be that the humidity level or temperature in the room where your dehumidifier is located is too low.

When the outdoor temperature is below 50 F, the indoor air will be dry even when the air inside is warm, therefore when it's cold outside the dehumidifier may collect little or no water.

Air conditioners will also remove moisture from the room, even if it's hot and humid outside, resulting in little or no moisture collecting in the dehumidifier bucket.

Some dehumidifiers have a deicer which turns off the compressor but keeps the fan running. When the compressor is off, moisture is not removed from the air. The deicer turns off the compressor when the room temperature is cold.

Some dehumidifiers do not have a deicer. If the room temperature is low enough, ice may form on the evaporator coil. The ice prevents the dehumidifier from removing and collecting water. If ice forms on coils, unplug dehumidifier until ice melts and room temperature rises.

The filter (on some models) may be dirty or clogged. If so, clean the filter. For instructions on cleaning the filter.

I hope this help to solve, if this answer solve it, remember to rate it. Good luck.