Lexmark X342n All-In-One Laser Printer Logo
Posted on Jun 22, 2011
Answered by a Fixya Expert

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The Lexmark x342n all in one printer gives the error code 200.20 i took out the paper jam and tried to print again but it still gives the same fault i also can the drum and tried again but it only printed one document and on the second one the paper jammed again and give the same error code.

  • mabrar132 Jun 22, 2011

    i am sorry about the typing error.
    "I also can the drum" means that i also cleaned the drum
    BUT thanks anyway i managed to fix the problem by changing the paper to A4 in the menu and the paper to the plain in the menu

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Paul Bade

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  • Master 1,818 Answers
  • Posted on Jun 22, 2011
Paul Bade
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General tip: If the paper tears when you pull a jam out of the printer, spread the paper out and make sure you have all of the pieces. A small shred left inside can cause another jam.

"I also can the drum" - does this mean you discarded the printer cartridge? I've never seen a cartridge cause a jam. Usually an accordion-fold jam in this area is the result of the fuser rollers not turning or a torn fuser sleeve. A jam without an accordion fold indicates that the paper did not make it into the toner deposition area soon enough - this could be a problem with the pickup roller or the next set of rollers. Worn or dirty rollers can work intermittently before they quit completely.

Also, check the paper detection flag to make sure it isn't hanging up (this is a black plastic tab that sticks into the paper path just before the paper goes under the cartridge, and is pushed up or down by the paper). Look for the U-shaped optical detector that is interrupted by this flag, and make sure it isn't blocked by foreign material.

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