What a surprise. When I searched Internet Explorer for "Dehumidifier that runs and will not pulll water" the name Haier came up immediately, with several reports of this happening. I have a Haier dehumidifier from 2008 that runs but will not pull water. It was good for 3 years, so I guess I was luckier than most of your customers I have heard from who got less time. I have my receipt, but it is not probably not worth it to me to pay labor to have it fixed. 3 years is not enough to make it worth what I paid for it. I am thinking that I will never buy another appliance from you and will warn others about your products.We worked too hard for that money to be taken advantage of by a producer of a faulty product.

Swagner115, I can appreciate your frustration, but your dissatisfaction needs voiced to Haiier, not FixYa,com. Never-the-less, there are no maintenance free products on the market. Least of all Dehumidifiers. If routine maintenance isn't performed regularly, the products fail to work as they should. The other factor is "Operator Error". More times than not, that's really the problem. So, hopefully, the information below will help you. Some of which is just Routine Maintenance.

Usually there are 5 basic causes for what you have described. They are all solvable. Pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, remove and clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean
the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees F. Dehumidifiers do not work
well between those temperatures (Unless, you have a Low Temp Unit). This applies mainly to
basement applications, where the air temperature at floor level is colder than at shoulder level.
Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks