SOURCE: Fill beans message keeps coming up on jura capresso impressa s9
You need to open the grinder, it`s probably packed with old fine powdered coffee that blocks the outlet. Clean this out and try again. Since it works normal when you use pre-ground coffee, there shouldn`t be any problems with any other parts.
Let me know if you want a description for have to open and clean the grinder.
Good luck!
SOURCE: Jura E9 grinder spins but does not grind
I had a similar problem, and solved it by turning the grinder by hand against resistance. Apparently the grinder wasn't really turning during the cycle and needed to be cleared. If your beans are "hopping" this may be a different problem.
Testimonial: "Grinder is turning but old bean oil is clogging it. Stirring beans on next brewing after drying the grinder was also customer services recommendation"
SOURCE: Tray empty message
If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.
If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.
Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)
SOURCE: my jura impressa c9 coffee machine keeps tellnd me
I just called their customer service 800-220-5701 with the same problem.
There's a point at the bottom of the chute where you can add ground coffee that tends to clog, especially if water gets in there. Access is from underneath - - remove the bottom tray and reach in - - it's not the hinged flap opening (that's the first thing you'll feel) but if you leave that closed and reach behind it, there's a silver-dollar sized area you're supposed to try to access and clean using a dry cloth. Once that's done you're supposed to try vacuuming from the top and then let it dry for a day or two.
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