"cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers"
If your machine can receive a fax transmission from one number, it will receive from all numbers.
If your machine can send to all but not to one particular number, please check that there is a fax machine there to receive it.
You can try to send manually and listen for beeps from the other fax -if one is present- then push the START button to initiate transmission.
If their machine is in working order, the transmission should start. (After the initial 'handshake' of course.)
SOURCE: Problem with sending fax
Posible, try connecting a handset to the fax and dial the number,
or put it on speaker ( depending on the model you have, did not specify)
SOURCE: Brother Intellifax 2820
It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.
Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.
Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.
SOURCE: what does poor line condition mean? i can receive
If this happening only on one fax number, its the other side, could be their line or fax machine.
Just make sure for youre end that the telephone wire is in the LINE jack of fax machine (NOT EXT) and other end should should go directly to wall jack (meaning no extention or splitter)
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