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Hm, I'm not able to locate a manual but may be able to offer some suggestions.
Remove the top thread from the machine.
AVOID OLD OR BARGAIN BIN THREAD!
Use the same thread in top and bobbin.
Be sure to use a brand new needle--needs to be compatible with the thread and fabric of the project..
ALWAYS RAISE the presser foot and rethread from the beginning.
Set the top tension to the midway point.
Verify the bobbin is loaded and threaded correctly and it turns the correct direction.
Pull the bobbin thread up through the fabric before taking the first stitch. It also helps to hold both thread tails in your left hand when taking the first stitches.
Test your machine and tweak the top tension until the top and bobbin threads meet in the middle of the fabric. (Increased top tension will pull the bobbin thread up. Decreased top tension will allow the bobbin thread to pull the top thread down.)
Is the bobbin wheel actually turning? If so, the bobbin winder is still activated. Have you tried turning the inner wheel on the handwheel to de-activate the bobbin (see video)?
Amber Necchi Machine Basics
If that doesn't help, you may need to take the machine for service.
do you have a manual? you might try youtube and see if they have a video. or here are 2 links for a manual, one is a hard copy the other is a pdf download
check with sewingpartsonline.com for a manual & the bobbins for the machine. necchi's are a good reliable machines, I have 2 myself one sewer to another
Could be threaded wrong - check manual for proper threading
Needle could be bent - check and replace if needed
Needle plate could be damaged - see if any burrs are on it if so take to service dealer and have removed
Bobbin could be wound wrong - check manual
Bobbin could be bent - if so replace.
There are a load of threading diagrams HERE, although your model is not listed, one may be similar enough to get you out of trouble.
As to a manual, a google search should give you several options for pdf downloads
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