I have had my Dell Color Printer for about a year now and have been very happy with color print quality. Just recently replaced the drum cartridge as it was flashing "replace drum cartridge soon". Since replacing the drum I have noticed a splotchy print quality on the solid color borders when printing. I print a lot of bordered items for party invitations, etc. and this mainly occurs at the end of the page. It is a speckled, blotchy, uneven print quality. I have tried cleaning but that doesn't resolve the problem. Could this be related to a faulty drum unit? It mainly occurs on cyan color, but also noticeable in the magenta as well. Is there anything that I can do to resolve this?
Thanks for any assistance you can provide!
Kim
and what did they say about this condition? did you contact them with this issue?
good on you...this is not how a new unit is supposed to function..
then will you rate me at least a helpful?
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Color mode is not selected in your program or printer driver.
Select color mode instead of grayscale mode.
The correct printer driver might not be selected in the program.
Select the correct printer driver.
The device might not be correctly configured.
Print a Configuration page.
Sealing tape might be on the print cartridges.
Verify that the sealing tape has been completely removed from the print cartridges.
The media might not meet HP specifications.
Use a different paper, such as high-quality paper that is intended for color laser printers.
The device might be operating in excessively humid conditions.
Verify that the device environment is within humidity specifications.
One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.
Replace any low print cartridges.
The control panel is set for override.
Replace low or empty print cartridges.
A color is printing inconsistently after you load a new print cartridge.
Another print cartridge might be low. If you are using a non-HP print cartridge, it might be low or empty but you will receive no indication.
Remove the print cartridge for the color that is printing inconsistently and reinstall it.
The control panel is set for override.
Replace low or empty print cartridges.
The colors on the printed page do not match the colors as they appear on the screen.
The colors on your computer monitor might differ from the device output.
Select Screen Match in the Color tab of the printer driver.
If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black.
If possible, avoid using extremely light or extremely dark colors.
The media might not meet HP specifications.
Use a different paper, such as high-quality paper that is intended for color laser printers.
The finish on the printed color page is inconsistent.
The media might be too rough.
Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better results.
Repetitive image defect ruler
Use a repetitive image defect ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and see the Repetitive image defects table to identify the component that is causing the defect.
Repetitive image defects
Measurement
Component
24.7 mm0.97 inch
Developer sleeve
26.7 mm1.05 inches
Charge roller
32.9 mm1.3 inches
RS roller
37.7 mm1.48 inches
Transfer roller
54.5 mm2.15 inches
ETB rollers
56.6 mm2.22 inches
Fuser sleeve
62.8 mm2.47 inches
Pressure roller
75.4 mm2.97 inches
OPC
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Yes, it was a brand new drum purchased from Dell.
Yes, it was a brand new drum purchased from Dell.
Yes, it was a brand new drum purchased from Dell.
No, I haven't contacted Dell as I wasn't sure if it was the drum unit. But I will give them a call and see if they can replace it...they are very expensive, so hopefully they will be able to do that!
Just thought I would update you. I called Dell and they are sending me a replacement drum kit. We did a few diagnostic tests and they determined that it was defective. I appreciate your help with this issue & wanted to let you know the outcome!
Thanks & have a great day!
Kim
I tried to rate you as Helpful immediately after you replied, but I keep getting this PAGE NOT FOUND when I click on anything to rate you. You were very helpful, so I would like to leave you a good rating, but don't know how to get around this error page:
Sorry, the page you requested was not found.
Please check the URL for spelling errors and try again, or go to the FixYa Home Page
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