When we receive faxes, Only the very right side prints out. WE have a new ink cartridge and drum unit. It did it before we changed it and it is doing the same thing. Is there anything that we can do?

If you are seeing vertical streaks/black lines your primary corona wire is dirty and or the fax scanner may be dirty.
1)To clean the corona wire you take the drum unit and toner cartridge and place it on disposable paper to avoid spilling.
2) Clean the primary corona wire inside the drum unit by sliding the blue tab from right to left several times.
3) Return the blue tab and snap it into the home position.
4) Reinstall the drum unit and toner cartridge.
5) Close the front cover.
Caution: if you do not return the blue tab to the home position it may repeat the black lines.

Either your machine's
primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean
your primary corona wire. I recommend placing the drum unit on a drop cloth or large disposable paper
to avoid spilling and scattering toner.
1. Clean the primary corona wire inside the drum unit by gently sliding the tab from right to left several times.
2. Return the tab and snap it into the Home position, (Caution: If the tab is not at the Home position, printed pages may have vertical stripes).
3. Reinstall the drum unit into the machine.
4. Close the front cover.
5. Plug in the power cord first, and then plug in the telephone cord.
or ask the sender to make a copy to see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada)

OR

You can also try these steps below

2 Reset the drum counter if you have already changed the drum recently. Open the device's front cover and press the button labeled "Clear," then close the cover and press the "1" button on the device's control panel.

3 Pull down on the top of the device's front cover. Slide the print cartridge assembly out of the inside of the printer and place it on a scratch piece of paper.

4 Depress the lever on the right side of the assembly and separate the toner cartridge from the drum assembly. Remove the new drum unit from its aluminum bag and snap the toner cartridge into it.

5 Place the print cartridge assembly back into the device and keep the front cover open. Press the "Clear" button, then press "1." Close the front cover once the device's screen reads "Accepted."



Regards,
Ron

does this happen with every recieved fax from every number... ? if so then the either the drum or fuser is bad... open unit and take a soft cloth and clean drum... look at the fuser see if you can match smudge to fuser or drum...

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

You can try shaking the toner cartridge to even out the toner but most likely either need a new toner cartridge or the drum is not sitting evenly as it should.

All blank pages could either mean: On the scanner side: * Mechanical error, you'll need to perform service on it to reanimate it again. * You can check if it is on the scanner side by printing a test page on the printer. If it prints fine, the problem is in the scanning process.
On the printer side: * Dirty connectors between toner/drum unit and machine. Remove the toner/drum package and clean the metallic cylinders on the left and right side of the toner/drum unit, then reinsert package into machine. * Bad toner and/or drum unit. Replace should solve it. * Mechanical error, you'll need to perform service on it to reanimate it again. * You can check if it is on the printer side by either scanning to a connected PC or sending a fax to someone. If the scanned/faxed page looks fine on the pc/fax that receives the fax, the problem is in the printing process.

pull out your drum unit and look inside machine above where the drum would be. you should see a black assembly that runs left to right with a "****" glass. may need a flashlight. clean that glass off with a clean rag. sometimes toner "scatter" will get on glass and cause this.

let us know,
razors

1. Openthe front cover and pull out the drum unit. Place the drum unit on a drop clothor large piece of disposable paper to avoid spilling and scattering the toner.


2. Holddown the lock lever on the right and pull the toner cartridge out of the drumunit. Handle the toner cartridge carefully. If toner scatters on your hands or clothes,immediately wipe it off or wash it with cold water.


3. Unpack the new toner cartridge.Place the used toner cartridge into the aluminum bag and discard it accordingto local Regulations.

4. Gently rock the toner cartridgefrom side to side five or six times. To distribute the toner evenly inside thecartridge.

5. Remove the protective cover.

6. Insert the new toner cartridge inthe drum unit until it clicks into place. If you put it in properly, the locklever will lift automatically.

7. Clean the primary corona wire inside the drum unitby gently sliding the blue tab from right to left several times. Return the Bluetab to the Home position (▼) before reinstalling the drum Unitand toner cartridge assembly.

8. Reinstall the drum unit and tonercartridge assembly and close the front cover.

Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

beware of generic toner!
you may need to change out your drum unit
the drum unit may have been contaminated by the staples toner.
also clean laser window under drum cartridge.

are copies light too? if not then it is sending fax, but most times it is inferior ink or drum causing the problem sometimes damp paper (try printing on reverse side as well)