I am a Reseller and one of my client is having Citizen CLP-7202e. due to the faulty print head we have tried to change the print head and after changing a new print head, printer is not printing anything. It mans labels feeds but all blank. We have checked all the settings eg. Head Alignments, Heat, Pressure settings, ribbon coating side, suitable labels and ribbons, but still facing the same problem. We have tried to fix back again the old print head, but now it is giving the same problem, hence it was printing perfectly before replacing the new head. Even there is no impression of the printing on the ribbon, it means the head is not heating even the ribbon. As per our experience if there is no print on the labels but ribbon is always getting impression of the printing. Hope above description may explain you the issue clearly. Please suggest the solution for this problem. Labels & Labeling FZE Dubai, UAE +971559975211

Hi, Thanks for your suggestion.
My concern is even the older print head is giving the same problem, Its just feeding blank labels.
however i have not changed any printer settings or driver settings. Not even removed the ribbon from its spindle. Simply replaced the new head and suddenly it stop printing. Again Placing back the older head, same problem is there. if any problem of suitability of labels and ribbons, Ribbons should get the impression of the printing. But there is nothing on the ribbon also.
I have talked to an engineer who has the experience in another brands of printers, as per him it can be due to the low voltage or no power reaching to the print head the head is not transferring any heat in to the media.
is it possible any cable can get damaged while replacing the print head?
Please suggest if you understand above my description of the issue....

Thanks once again...... Hi, Thanks for your suggestion. My concern is even the older print head is giving the same problem, Its just feeding blank labels. however i have not changed any printer settings or driver settings. Not even removed the ribbon from its spindle. Simply replaced the new head and suddenly it stop printing. Again Placing back the older head, same problem is there. if any problem of suitability of labels and ribbons, Ribbons should get the impression of the printing. But there is nothing on the ribbon also. I have talked to an engineer who has the experience in another brands of printers, as per him it can be due to the low voltage or no power reaching to the print head the head is not transferring any heat in to the media. is it possible any cable can get damaged while replacing the print head? Please suggest if you understand above my description of the issue.... Thanks once again......

i see. if you are not getting an error - like "Head Err", then replacement unit is likely fine. I am assuming that the labels are advancing...preferrable label by label albeit blank? That is not to say there are sensors around the mounts. All I can think of is that somehow the distance out from the side of the printer is not right or something like that. Voltage could be a more serious issue too. Not sure if a continuity test of the print heads is necessary as both are failing to print but certainly with the hookup area behind the head. Verify power is getting there at least. i see. if you are not getting an error - like "Head Err", then replacement unit is likely fine. I am assuming that the labels are advancing...preferrable label by label albeit blank? That is not to say there are sensors around the mounts. All I can think of is that somehow the distance out from the side of the printer is not right or something like that. Voltage could be a more serious issue too. Not sure if a continuity test of the print heads is necessary as both are failing to print but certainly with the hookup area behind the head. Verify power is getting there at least.