Somewhere on your system, you have an off hook situation causing the busy signal, in my opinion. You have no doubt checked all of the telephones for this condition. Have you also 'cleared' all lines of possible "hold" calls? Have you unplugged all phones relying on one to "test" the line(s)?
I suggest you disconnect your system at the telephone company 'demark' or 'netwqork interface'. Take one good telephone to the place where your system plugs into the telephone company (or who ever provides your service) and plug in that phone. If you get a dial done at the DeMark or network interface, there is a problem in your building. It is your responsibility to resolve 'inside' troubles. If there is no dial tone at that DeMark (old term used for DeMarkation - the place the telephone company responsibility ends and your responsibility starts) or network interface (a newer term for the same thing), call your service provider and have them make the repairs to their line.
So what do you do inside if there is a dial tone at the DeMark? As I said, unplug all phones. Plug them back in one at a time to see if you have dial tone. If no dial tone, unplug and do the next one. Make sure all batteries and all power supplies to the phone (if any) are good and/or plugged in.
If there is dial tone outside, all batteries and power supplies inside are good, all phones are clear (no hold or conference call buttons pressed) and there is still no dial tone inside, call your inside repair guy. If the phone worked at the DeMark and it will not work inside, there is a system error somewhere.
Thanks for allowing me the chance to try to help you this morning. ... Thanks for your question @ FixYa.com
I really missed the ball on this one. ... I understood the phone to not respond no matter what you did - including retrieving messages. That is why you got the diatribe on checking the lines. I now understand your phones do work, but not to retrieve voice messages. I am knowledgeable in general telephone technologies but not specific models, which you didn't post the make or model anyway.
Voice mail is stored either locally (on your unnamed system) or at the telephone company/service provider facility. If stored on your system, you probably have a software error and you should contact the company who installed your system for assistance. If your messages are stored at your service provider (Verizon - South West Bell or other, for example), there is a possibility that network traffic is/was heavy and your call to them could not be completed or they could be having a problem.
If you now where the messages are stored, you will know who to call. If you don't know the actual location of the information, my suggestion would be to call your Telephone Company (because there is no charge for you to call them). They can tell you instantly if they have the messages and if they do, how to over come the problem. The can also tell you if the messages are not there - then you will know and can tell you to call your telephone system installing company for assistance.
Make sense?
Thanks for the feed back and good luck solving your voice mail troubles.
"know" ... where the messges are stored ... not 'now' ... sorry ... spell checkers to exactly what they are told to do!
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We have dial tones and calls are going in and out. it is just a busy signal only when attempting to check and clear messages from the weekend.
The message button is lit-we hit the message button and all we hear is a busy signal and we are unable to clear the message light or access any possible messages.
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