Need the phone number to your shipping dept.

does it do anything when the power button is pressed? any relay clicks? front panel lights?

You do not seem to be missing anything. Sorry to say, you may just have a bad audio circuit in the unit. You can try resetting it. If it has a reset button press it and see if that helps. If you have no reset button, disconnect power for a few minutes and then reconnect it and see if that helps.

You seem to have the settings right so other than a reset there is not much you can do with it but take it to a service center that works on them. It may be hard to find one locally, parts and service data are not readily available for Garmin products. Here is the information you would need to get in touch with Garmin.

Website url:

http://www8.garmin.com/support/warranty.html

Other information:

STEP 1: Contact Garmin Technical Support to receive an RMA number.
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.
***Aviation Panel Mount or Aviation Remote Mount products require an authorized person to return the aircraft system to service after product repair. Please arrange RMA's through your favorite Authorized Garmin Aviation Service Center.***
Phone: 1-800-800-1020 913-397-8200 Fax: 913-397-8282 For Garmin AT products only: Phone: 1-800-525-6726 (U.S.) 1-800-654-3415 (Canada) 503-391-3411 Fax: 503-364-2138
STEP 2: Ship the unit, along with the RMA number, to Garmin.
Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:
Garmin International 1200 E. 151st Street RMA Number: (insert your RMA number here - see above) Dock Door #18 Olathe, KS 66062 USA For Garmin AT products only: Garmin AT, Inc. RMA Number: (insert your RMA number here - see above) 2345 Turner Rd. SE Salem, OR 97302

Using the front panel of the receiver- select the intended radio station and then press the hold the MEMORY button found on the front panel of the recevier for a few seconds. It should blink and offer a preset number. Press the MEMORY button again to set the radio station to this preset.

If you have any more questions or concerns, Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (800-229-1687; option #3 PRODUCT SUPPORT 24 hours a day). We would assist and answer any questions or concerns you may have with your Onkyo product.

- Onkyo USA Product Support Dept.

Hi cgodri,

You should have received a return shipping label with the replacement product. If you are unable to locate the shipping label, you can contact Consumer Care via chat or phone and provide your SR (record number) and first/last name so they can send you another label.

The address for shipping back product is:

Philips Consumer Lifestyle
PO Box 10313
Stamford, CT 06904
Hope this helps. If so, let me know by rating this solution. Thanks!

You can get Garmin Warranty support by following the steps below:

First:

Contact Garmin Technical Support to receive an RMA number.

Call or e-mail a Garmin Technical Support Specialist to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit's serial number (if applicable), your return shipping address and a daytime phone number.

Phone:1-800-800-1020 or 913-397-8200
Fax: 913-397-8282
E-mail: Tech Support

Second:

Ship the unit, along with the RMA number, to Garmin.

Once you have received the RMA number, you also will be told what dock number to include in the shipping address. Ship the unit (insured) to the following address and include the assigned dock number:

Garmin International
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA


I hope this helps & good luck! Please rate my reply. Thank you.

The amp protection circuit has been activated. Remove the power cord from the wall outlet immediately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord disconnected for 1 hour. After that, reconnect the power cord and reconnect an input and a pair of speaker wires onto the unit. If the receiver still does not turn on than you will have to bring it in for service. Turn up the volume and if the receiver doesn't shut down, power off the receiver and add another pair of speakers. Power up the unit again and turn up the volume. If it doesn't shut down, power off the unit again. Now connect all your input sources and turn on your receiver. If the unit shuts down again, your unit will need to be further serviced at an authorized Onkyo service center.

To obtain service, take or ship your Onkyo product to an Onkyo Authorized Service Center. Please also include in any mailing a contact name, address and telephone number. Please include a copy of the original sales receipt/invoice as well as a letter stating what the problem is, with your name address and phone number so the service center knows who to return the unit to. Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair.

To return an item

• Fill up our Return request form. You can download it here.
• E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.

e-mail: [email protected]

• Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice.  The RMA number must appear on the outside of the package or the package will be refused.
• Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.

Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA

• No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
• All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
• For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.

The link to this information is: http://www.zcover.com/store/catalog/return.php

There is an issue with the pre-loaded maps that requires service. To arrange for factory service, submit a technical support request to Garmin using our online form at:
http://www.garmin.com/contactUs/techSupport.jsp
Be sure to complete all fields and write 'Can't Unlock Maps' in the question field. Garmin Product Support will create an RMA number and send it along with shipping instructions for warranty repair. Return Authorizations can also be received over the phone. Please click here for phone contact information.
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