Are you installing the printer on a new computer? The installation disc is probably for an older OS and the new computer's OS needs a different installer.
The software and drivers for supported OS versions are available here: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=445478&lang=en&cc=us&prodTypeId=18972&prodSeriesId=445476&taskId=135 . Select your OS from the list.
For some OS versions, the appropriate driver is in the OS (for example Windows 7). In that case, connect the USB cable from the printer and the computer. Allow the OS to find the driver. (For Windows, you may have to open the Windows Update panel (Start > All Programs > Windows Update). Have the program search for available updates. Then install the update (check in the Optional Software as well as the Important Updates).
I hope this helps.
Cindy Wells
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