It's a brand new printer and it will not print black I have removed the ink cartriges and replaced them and cleaned the heads about 4 times and have rebooted the printer but it still will not print black

The inkjets nozzles in the black print head maybe blocked.
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

Hi,
The ink cartridges that you replaced are brand new or refilled ?




Thanks
Proton

Jast go to print option. Then Mantainance. Then try to print a nozzale. If all the colour comes out properly ( with out dot or misline), your cartrige head is goog for print. If not, your printer cartrige head is block. To reque from the problem follow the proces:
1. Unpluge colour cartrige.
2. Try to clean the cartrige head with soft cloth and amonia gentaly.
3. Try to out the ink through the head nozzale pore by using shaking or gentaly swape by soft tissue.
4. Now put the cratrige head upon a soft tissue. ( ink will comes out). If not, repit stage 1-4 until ink come out.
Thank you

Try removing the print head again, removing the ink and re-cleaning the print head. Once it has been cleaned leave it to air dry for a few days before returning it to your printer and make sure the ink cartridges are fully clipped in. Let me know how you get on.

You may need to run the cleaning fuction on your printer to clean the black print heads.

Every month (once a month), you need to clean your print heads to prevent your heads from clotting.

You are now seeing the symptoms of what happens when you do not constantly maintain your cleanliness of your print heads.

If that does not work, try buying a new black cartrige to see if the original black cartrige is defective.

If the above does not work, you may have a failing carrage and may need replacing

But do all of above first and get back to me with what happend during your diagnosis of your issues.

Either the print head for black is faulty, or the wiring to the black print head on carriage are broken. Try also cleaning the metal sensor to the black cartridge inside the ink carriage.

I would try getting new EPSON brand cartridges for it and trying after that ...

Cartriges have a shelf life. It's printing in blue either because it has dried up or is out. Different cartriges have different timelines but if you haven't been using the printer often, it could have dried up or is simply out of ink. I would suggest first to try cleaning the head of the cartrige where the ink comes out with alcohol and a Q-tip and then if that doesn't work, buying a new black cartrige.

First with a clean soft cloth and a very small amt of alcohol clean off the underside of the printer carridge (the holder for the print heads) also where the print heads cleaning station is clean out any large masses of congealed link. Then remove the ink cartridge in question and with a pencil eraser gently rub the contacts and both the cartridge and the carridge replace the cartridge. Using the software tools for the printer clean and align the printheads ( if there is an option to do so). If this dosn't fix the problem try a different ink cartridge.