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Hello! I have a Whirlpool side by side Gold series fridge. About 3 yrs old. The ice crusher and dispenser stopped working. There is a sound when you push the button to dispenser or crush, but nothing else. Makes ice fine. I have taken out ice bucket, cleaned and dried. Then placed bucket back and that has not helped. Something I can do so I don't have to pay someone lots of money to come out?
Re: Hello! I have a Whirlpool side by side Gold series...
Any of the ice crusher models have had trouble. The chips get into the mechnism and then freezes it up. Suggest you defrost the unit manually (NOT WITH WATER) and then try it.
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The solenoid has nothing to do with the crusher mechanism. Rather it delivers water to the ice tray when empty. Check that the ice door closes completely after ice is dispensed otherwise frost can build up in the crusher blades and prevent them from moving into position. Otherwise, check for a worn out part that connects to the blades and would prevent them from articulating.
I had a Whirlpool Model GD5SHAXNS in which the icemaker quit working about the same time (3 years old). I had water out the dispenser, I found that it was the icemaker itself failed not calling for water to fill it. I replaced it with a icemaker on-line for about $100 and problem fixed. I have been told his is a common problem with the icemaker in this model ref.
Try looking for a child safety switch that can sometimes be found hidden up in the dispenser, depending on the model. It will be a switch that looks like it doesn't do anything.
If this can't be found then you may have a wiring problem which would require a service call.
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