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Posted on Jun 05, 2011
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When the camera (Nikon Coolpix S3100) is turned on the screen soon goes black and there is an error message that reads "Lens error". This camera is almost brand new! Should I just return it?

  • Anonymous Mar 08, 2013

    contact nikon service- mata electronics, no 86, 1st floor, sp road, near town hall. bangalore 2. contact 9035871324, 08022130711

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  • Nikon Master 4,738 Answers
  • Posted on Jun 05, 2011
CameraR
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Yes, try returning it first. If less than 30 days, AND you didn't drop this camera, your store should accept it for exchange or refund.
But in the case that your store gives you a hassle and directs you to the vendor under warranty, AND the vendor refuses to repair the camera saying it has dirt accumulation or was dropped, see the following:
Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Testimonial: "Thank you. It was not dropped ... had only been used for about 1 hour and suddenly stopped working. "

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Card cannot be read

Have you formatted the card in your camera? If you don't know how, either look in the manual that came with your camera or go to the Nikon USA website where they have on line manuals for every model. You didn't state the model number of your camera, but if it has a menu button, the format function will be there.
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I got message "system error

Having a "System Error" message display on the camera's LCD display generally indicates a problem where the camera will need to come to Nikon for repair. A System Error is a general error which can be caused by many things: lens problem, CF Card problem, general camera failure, etc. Before sending the camera in, check these:
  1. Use the memory card that originally came with the camera (or a Nikon approved card) [/*]
  2. Remove and replace the battery [/*]
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