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Xerox One Touch 2400 - Problem please help

posted by janetwise on Aug 18, 2008

I acquired a Xerox One Touch 2400 Flatbed scanner yesterday. I had a problem installing it. I made sure it was unlocked. But when the installation problem persisted I clicked unlock to lock. Finally after a few more attempts I managed to install it. Unfortunately, I think I might have broken it now because when I tried to do a test scan a message comes up saying that the scanner is still locked and it isn't. Have I broken it? Should I just give up trying? Would be really grateful if anyone has the answer to this. At least if I know it's broken I can give up altogether! Many many thanks. Janet

Comment posted on Aug 20, 2008

Thanks to the two who came up with some suggestions. Unfortunately they haven't worked. I think I will have to give up. It's strange because it switches on and starts making a noise like it's going to scan then the question comes up saying that the scanner is locked and make sure it is unlocked. Oh well, thanks again. Janet

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Solution #1

posted on Aug 19, 2008

geemarie

Rank:

Wiz
Rating: 81%, 270 votes

Turn off your computer/unlock your scanner (if it is still in locked position)/ turn off your scanner and unplug it. wait a few minutes. /Plug the scanner back in/start your computer. Is the scanner now unlocked?

(byw, did you feel as if you had broken the lock/unlock switch?)

If your scanner is not working you should probably do an uninstall/reinstall of the scanner. Do you have the original disc? This fresh install might solve your problem. Be sure to turn off all running programs while you uninstall and reinstall including your virus control.

Let us know If your problem is solved.

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Solution #2

posted on Aug 19, 2008

jackboy

Rank:

Wiz
Rating: 77%, 3859 votes

Shut the computer down.
This makes sure the message is cancelled
Unplug scanner.
move the lock to -unlock
plug scanner in
restart compute
tell us what happens

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Solution #3

posted on Aug 29, 2008

angelicaHust

Rank:

Master
Rating: 82%, 5 votes

I don't know how useful this is, but I say, as you just got it, take it back.
Scanner can be defective.
Ask the store to replace it with a new one, try again and see if that works.
If it does, you probably had a defetive scanner.
Make sure to unistall the old drivers before you re-install. Restart the machine after you unistall the drivers.
Good luck :)
Angela

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Solution #4

posted on Aug 23, 2008

manm

Rank:

Apprentice
Rating: 92%, 2 votes

this is comman problem with lower end scanner and you say its new purchase plz go for the warranty replacement its only solution and if you can open the scanner cover its is possible to check the physical condition for the lock and some time the belt in these scanner is not fixed properly may give this problem

before opening plz power off scanner and press the cover lock gentelly so may not brake them

also check for the warranty term with manufacturer for replacement

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