The percentage arrows are how you set the humidity extraction level. The lower the percentage level, the more humidity/moisture it removes from the air. The higher the level, the less it extracts from the air.
Now to your problem of the % arrows not moving. Turn the Master ON/Off Switch to OFF and unplug the unit for 30 minutes. After the elapsed time, plug the unit back in and turn the Master ON/OFF Switch to ON. Set the humidity extracting level at 35% (That's the Down Arrow).. If everything works now, as it should, that 30 minute time out allowed the electronics to reset themselves.
If it didn't reset and the problem continues, you need to contact Gold Star technical Support
(800) 243-0000.
Hope this helped you solve the problem. Please let me know. Thanks.
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