Hello,
If new batteries did not fix the problem, then it means the problem is either from the remote or the TV.
Remote: Check the remote battery terminal, see if its not rust. Also, disassemble the remote, can check the connection between the terminal and the remote board, see if there is no disconnection of any kind.
If after checking and all seems well, then it means the remote is defective. To confirm, borrow a remote, test it with the TV. If it works, then it means you need to replace your remote. But if the remote you borrowed does not work, then it means the problem is from the TV and not the remote.
TV: There is a sensor in the TV that communicates with the remote. If this sensor is defective, the remote won't communicate with the TV.
The TV sensor might have loosed contact from inside of the TV or it maybe defective and need to be replaced.
So do the above troubleshooting and let me know if the problem is from the TV or remote. If problem is from the remote, you need to do a replacement. But if otherwise, let me knows as well.
Regards.
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Hi rydenkd- My name is Shannon and I am with Suddenlink. Please visit our self-help site to troubleshoot and reprogram your remote here: http://help.suddenlink.com/Television/Pages/RemoteControls.aspx. If you still run into difficulty, please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!
1) Please provide service # from back of tv.
2) Have you tried resetting the TV by unplugging it's ac cord ??
3)Leave batts out of remote--work set with buttons on front--do
front cabinet buttons all feel normal ?? let me know by rating
this solution...T.
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